Companies are turning to customer relationship management (CRM) to improve their customer focus. CRM uses information technology to create a cross-functional enterprise system that integrates and automates many of the customer-serving processes in which functional business areas?

Answers

Answer 1

Answer:

Marketing, sales and customer service

Explanation:

Customer relationship management (CRM) is a business strategy implemented across the entire company that is aimed at improving the company's income, profit, lower cost and increase customer loyalty based on the principle of putting the customer first in management decisions. CRM combines actions, methodologies, and technologies that establishments utilize for managing and analyzing customer correspondence and information within a customer's period of doing business with the establishment so as to improve customer retention, service, and relationship as well as to improve sales.


Related Questions

The monopolist has total fixed costs of $40 and a constant marginal cost of $5. At the profit-maximizing level of output, the monopolist's profit is

Answers

Answer:

$8.

Explanation:

Calculation for the the monopolist's profit

Using this formula

Monopolist's profit =Fixed costs/Constant marginal cost

Let plug in the formula

Monopolist's profit=$40/$5

Monopolist's profit=$8

Therefore the Monopolist's profit will be $8

The monopolist's profit is the amount of earnings left by the monopolist by the business operations. In the context of economics, a monopoly is the type of firm that stands alone in the market and does not have any competitors for the same product.

The monopolist is like government entities such as railway services, life insurance services, and many more.

The monopolist's profit is $8.

Computation:

Given,

Fixed cost =$40

Constant marginal cost =$5

The given components will be simply used in the formula to determine the monopolists' profit.

[tex]\rm{Monopolist's\;profit}=\dfrac{Fixed\;cost}{Constant\;marginal\;cost}\\\\=\dfrac{\$40}{\$5}\\\\=\$8[/tex]

To know more about monopolist's profit, refer to the link:

https://brainly.com/question/1017062

Renee opened her business with the intention of importing goods from Brazil and selling them in the United States. We could say that this business is

Answers

Answer: Born global

Explanation:

Born global is described as businesses which start with the intention of main their business already an international, as they target to do business globally. Many organizations start up their activities with the intentions of doing business globally, they focus their market to the world at large than just doing trade locally.

Goods and services are purchased by businesses as well as by individuals. a. True o O b. False​

Answers

Answer:

true

Explanation:

Savannah Pecans is a fourth-generation family business. The company has concentrated on the U.S. market by selling its products primarily in the United States but now wants to sell abroad. The board of directors is hesitant about new markets because of their lack of knowledge regarding foreign legal systems and languages. What is the likely reason behind this hesitation

Answers

Answer:

A. a lack of trust

Explanation:

Since in the question it is mentioned that the Savannah Pecans is a  fourth-generation family business and wants to focused on the U.S market by selling their main products in the U.S markets but as of now they wants to sell in abroad.

But the board of directors is hesitant because of their lack of knowledge with respect to the legal, language system

So the reason is a lack of trust whether they manage the things properly or not

People have unlimited desires but limited resources. Economics tries to understand how we make decisions in such a world of ______ resources.

Answers

Answer:

Scarcity, is the right answer.

Explanation:

Scarcity is the answer because economics refers to decision making when there is scarcity. Since we know that human wants are unlimited but the resources are limited. Thus, the scarcity of resources gives birth to the problem of choice. Basically, economics studies the social human behavior in relation to resource allocation. Therefore, economics is all about that is generated to understand the allocation or decisions in the case of scarce resources.

In the Keynesian-cross model with a given MPC >0, the government-expenditure multiplier ______ the tax multiplier.

Answers

Answer:

the government-expenditure multiplier _Is larger than_ the tax multiplier.

Is larger than

Explanation:

Keynesian Cross Model otherwise known as expenditure-output model is used to determine the point where total or aggregate expenditures in the economy are intercept the amount of output produced, i.e equilibrium level of real GDP. In economy, if MPC >0, the government-expenditure multiplier is larger than the tax multiplier.

______ occurs when people are hired or promoted, or denied hiring or promotion, for reasons not relevant to the job

Answers

Answer:

Workplace discrimination

Explanation:

Workplace discrimination is when someone is not treated well at work because of prejudices related to race, gender, religion, sexuality, among others. According to this, the answer is that workplace discrimination occurs when people are hired or promoted, or denied hiring or promotion, for reasons not relevant to the job because the person is treated differently because of prejudices.

Han Products manufactures 37000 units of part S-6 each year for use on its production line. A this level of activity, the ost per unit for part S-6 is:

Direct materials $3.60
Direct labor 9.00
Variable manufacturing overhead 2.40
Fixed manufacturing overhead 6.00
Total cost per part $21

An outside supplier has offered to sell 37,000 units of part S-6 each year to Han Products for $19 per part. If Han Products accepts this offer, the facilities now being used to manufacture part S-6 could be rented to another company at an annual rental of $87,000. However, Han Products has determined that two-thirds of the fixed manufacturing overhead being applied to part S-6 would continue even if part S-6 were purchased from the outside supplier.

Required:
What is the financial advantage (disadvantage) of accepting the outside supplier's offer?

Answers

Answer:

$13,000

Explanation:

The computation of the financial advantage (disadvantage) of accepting the outside supplier's offer is given below:

Making cost  

Materials (37,000 × $3.60)        $133,200

Direct Labour (37,000 × $9.00) $333,000

Overhead:  

Variable (37,000 × $2.40)   $88,800

Fixed      (37000 × 6.00)      $222,000

Total making cost             $777,000

For buying cost  

outside market purchase (37,000 × 19.00) $703,000

Unavoidable fixed overheads (37000 × 6 × 2÷3) $148,000

Less: Rentout of resources           ($87,000)

Total Cost if buy                         $764,000

So, the Financial advantage of accepting the outside suppliers offer is

= $777,000 - $764,000

= $13,000

Charlie, a production head at an automobile company, is reviewing along with his team the efficiency of the current production system. A few employees in his team have ideas about how the production cost can be reduced by modifying the assembly system. Which of the following statements made by Charlie would best act as an idea grower in this scenario? If the system is not broken, we do not have to fix it. The current production system is good enough. Though the current system is efficient, is it perfect? You may want to change the current system, but what about the costs?

Answers

Answer:

Though the current system is efficient, is it perfect

Explanation:

An idea grower is someone that is open to analyzing different ideas, possibilities, or options on how to improve the current production system. I'm not sure if anything can be considered to be perfect, since we all have flaws, and the things that we make all have flaws. The difference is that things or systems are those that have the least amount of flaws and work almost efficiently most of the time.

In this case, the production system might be very efficient, but it can always be improved. It is charlie's duty to try to find ways to continuously improve it.

Royal Caribbean Cruise Lines contracts with ______ to manage the large movement of food, beverages, raw ingredients, and supplies so that these deliveries are coordinated with the freight schedules.

Answers

Answer:

Third-party logistics

Explanation:

Royal Caribbean Cruise Lines contracts with Third-party logistics (or 3PL). Like mentioned in the question, this refers to the outsourcing of e-commerce logistics processes, including inventory management, warehousing, and fulfillment in order for the merchant company to automate all of their order fulfillment and freight scheduling coordination so they can free up their time and accomplish more on their end.

Short-term price reductions like two-for-one commonly used to increase trial among potential customers or to retaliate against a competitor's actions are referred to as a

Answers

Answer:

Deal

Explanation:

The deal is the business term that is done between any two persons in order to generate the benefit for both the parties

Here in the question, the two for one rise the trial between the future customers or its is against the actions of a competitor

Just as example = short term price reductions

It benefits for both the parties i..e for the buyer it gets in less price and for selling one product is sold and get some margin on it

Therefore it is a deal situation

An oligopoly a. is a type of imperfectly competitive market. b. has a concentration ratio of less than 50 percent. c. is a price taker. d. has many firms rather than just one firm or a few firms.

Answers

Answer:

Option A

is a type of imperfectly competitive market

Explanation:

An oligopoly is a market arrangement where a few number of producer/sellers dominate and control the market.

Usually, in this type of imperfect ,market, firms would always need to collude to increase their prices for their  products which are relatively differentiated products

These firm together have a concentration ratio of more than 50% i.e they control more than 50% of  the entire market share.

Answer

is a type of imperfectly competitive market

You need $35,000 in cash to buy a car 15 years from today. You expect to earn 14 percent, compounded annually, on your savings. How much do you need to deposit today if this is the only money you save for this purpose

Answers

Answer:

PV= $4,903.38

Explanation:

Giving the following information:

FV= $35,000

n= 15 years

i= 14% compounded annually

To calculate the initial investment required, we need to use the following formula:

PV= FV/(1+i)^n

PV= present value

FV= future value

i= interest rate

n= number of years

PV= 35,000/(1.14^15)

PV= $4,903.38

What is likely to happen to the labor market equilibrium for firemen as building codes change to require firewalls and sprinklers to be included in all new construction

Answers

Answer:

The number of firemen employed will decrease while the wage of firemen will decrease

Explanation:

In an economy when there is an alternative or substitute that enters the market it results in reduction of demand for that product because some consumers will go for the other good.

In this scenario where building codes change to require firewalls and sprinklers to be included in all new construction, there will be a reduction in the demand for firemen. So number of firemen employed will be less.

This is because there is an alternative to using firemen now (firewalls and sprinklers).

Supply of firemen will remain the same, so more people are now competing for less jobs.

They will be more willing to take less wages than before so wages will reduce.

Stock in Daenerys Industries has a beta of 1.2. The market risk premium is 6 percent, and T-bills are currently yielding 4.9 percent. The company’s most recent dividend was $1.30 per share, and dividends are expected to grow at an annual rate of 8 percent indefinitely. If the stock sells for $36 per share, what is your best estimate of the company’s cost of equity?

Answers

Answer:

The best estimate of the company’s cost of equity is 12%

Explanation:

Estimate of the company’s cost of equity = (Required Return as per Capital Asset Pricing Model + Cost of Equity) / 2

Required Return as per Capital Asset Pricing Model = Risk Free rate + Market Risk Premium * Beta

= 4.9 % + ( 6% * 1.2)

= 0.049 + 0.06 * 1.2

= 0.049 + 0.072

= 0.1210

= 12.10%

Cost of Equity = (Expected Dividend/Price) + Growth Rate

= [( $ 1.30 * 1.08) / $ 36] + 8%

= 0.039 + 0.08

= 0.1190

= 11.90%

The best estimate of the company’s cost of equity = (12.10 % + 11.90 % )/ 2

=  24% / 2

= 12%

Hence, the best estimate of the company’s cost of equity is 12%

A résumé style that highlights your previous work experiences related to the position you are seeking is which type of résumé?

Answers

Answer: Functional

Explanation:

In a job interview, a resume is a brief description of the candidate. Its motive is to create a favorable impression on the interviewer that can help the candidate to get the job.

To make it impressive there are some common styles such as functional (highlights your previous work experiences), chronological(arrange order of educational achievements and skills), skills, and targeted(arrange detals for a particular job role).

Hence, A functional style highlights your previous work experiences related to the position you are seeking.

At the end of Year 2, retained earnings for the Baker Company was $2,650. Revenue earned by the company in Year 2 was $2,900, expenses paid during the period were $1,550, and dividends paid during the period were $950. Based on this information alone, what was the amount of retained earnings at the beginning of Year 2

Answers

Answer:

$2,250

Explanation:

Calculation for the amount of retained earnings at the beginning of Year 2

Using this formula

Beginning retained earning =Revenue earned- Expensee- Dividend Paid- Ending retained earnings

Let plug in the formula

Beginning retained earning =$2,900-$1,550-$950-$2,650

Beginning retained earning =$2,250

Therefore the amount of retained earnings at the beginning of Year 2 will be $2,250

Monica, a project manager at a software firm, learns during a status report meeting that a difference exists between the baseline scope and the actual project performance. What does Monica need to do next?

Answers

Answer:

analyze the variance

Explanation:

In this scenario, the next necessary step that Monica must take would be to analyze the variance of the scope. Analyzing the variance is done in order to effectively determine whether or not a change in scope is actually warranted, and must be done every time that there is a difference identified between the actual performance and the baseline scope such as in this scenario.

A profit-maximizing, competitive firm will always hire an additional worker when the additional worker makes a positive contribution to

Answers

Answer:

Total profit

Explanation:

A profit maximising firm is one which marginal revenue exceeds marginal cost in its operations.

Price, inputs, and outputs are determined in such a way that they will realise highest profit.

So when a firm hires an additional worker they weigh the cost of getting his services (salary) against how much they can contribute to the total profit of the firm.

If contribution to total profit exceeds additional salary expense then the firm will go ahead and hire additional workers.

The market structure in which the behavior of any given firm depends on the behavior of the other firms in the industry is

Answers

Answer:

Oligopoly.

Explanation:

The market structure in which the behavior of any given firm depends on the behavior of the other firms in the industry is oligopoly.

An oligopoly can be defined as a market structure comprising of a small number of firms (sellers) offering identical or similar products, wherein none can limit the significant influence of others.

Hence, it is a market structure that is distinguished by several characteristics, one of which is either similar or identical products and dominance by few firms.

The characteristics of an oligopolistic market structure are;

1. Mutual interdependence between the firms.  

2. Market control by many small firms.

3. Difficult entry to new firms.

Any one duty of Human Resource Manager

Answers

Recruitment: Search for new qualified people

explanation: it means like to get new people to join company if there are vacancies

While establishing an overall picture of process output over time, the team plots a chart based on the data available. The plotted chart has seven consecutive data points on one side of the mean. What can be determined from the plotted chart

Answers

Answer: None of the answers

Explanation:

The options to the question are:

A) The control limits are too tight

(B) The control limits are acceptable

(C) The control limits are too loose

(D) None of the answers.

According to the seven run rule, a process is out of control in a control chart in a situation whereby there are seven consecutive data points that all fall on same side of mean. In such case an adjustment has to be made.

In the scenario in the question, none of the answers will be chosen because there has been a violation of the seven run rule as the answers provided are all incorrect.

What is the maximum loan amount a bank will provide a borrower under the following circumstances: LTV: 70% Appraised Value: $320,000 Contract Price: $330,000

Answers

Answer:

$231,000

Explanation:

The maximum loan amount that the borrower would get from a bank is the 70% of the contract price which is computed thus:

The understanding here is that the bank would provide 70% counterparty funds which is equivalent to 70% of $330,000 i.e $231,000(70%*$330,000).

In other words,the borrower should be willing to provide 30% of $330,000 while the bank complements the borrower's efforts withe balance of 70%

Stockton broker Dustin Giles has been asked by super-cautious sellers Frank and Carole Bellacera to find out the comparable sales for their property, since they aren't sure at what price they should list their property. When Dustin gives the information to them, they insist this is NOT what they want. They want to know what the actual value is that a lender will use to establish a loan amount. Someone is confused here, but which someone

Answers

Answer:

Frank and Carol Bellacera are confused

Explanation:

The fact that the couples are super -cautious in nature is getting them confused concerning what they actually wanted as they were trying to be extra careful.

They initially requested for a comparable sales price for their property towards listing, known as comparative market analysis which Dustin Giles provided. However , they went on to change their request to the actual value that a lender can be used to establish a loan which is appraisal .Dustin could have been able to do the appraisal if only he is an independent licensed appraiser practitioner.

Therefore from the scenario ,it is very obvious that Frank and Carole did not really know what they wanted or probably have not made up their mind concerning their decision on the property.

The most important, most convenient, and most flexible way in which the Federal Reserve affects the supply of bank reserves is through:

Answers

The most important tool of monetary policy is open market operations

Answer: open market operations

Explanation:

s the initial transaction in a new margin account, a customer buys 1,000 shares of XYZ stock at $30. The market value increases to $50. Which statements are TRUE? I Equity increases by $10,000 II Equity increases by $20,000 III SMA increases by $5,000 IV SMA increases by $10,000

Answers

Answer:

Equity increases by $20,000 an SMA by $10,000

Explanation:

While equity is defined as the remaining value of an owner's interest in a business , the simple moving average is defined as the average of a selected range of prices , usually the closing prices by the number of periods in that range.

For every $1 increase in market value , the SMA increase by $0.5 and the equity by $1

Workings

1000 shares at $30 = $30,000

Market value  = 1000* $50 = $50,000

Equity increase - 50,000-30,000 = 20,000

SMA = 20,000 *0.5 = 10,000

When the marginal benefits of a decision is equal to the marginal costs, it is called _____________. (SSEF2) * 1 point equilibrium scarcity specialization a rational decision

Answers

Answer:

A rational decision

Explanation:

Marginal decision involves using more than or less than what you have by comparing the cost and benefits. Marginal cost is the additional cost as a result of making a different decision while the marginal benefit is the additional benefit as a result of making a different choice.  A rational decision is a decision in which the marginal benefits as a result of taking that decision is greater or equal to the marginal cost of that decision.

When assessing energy resources, it is helpful to use a measure called EROI, which is:__________
a) energy returned minus energy invested
b) energy returned plus energy invested
c) amount of energy invested minus heat released into the environment
d) money invested in extraction and processing minus money in sales
e) energy returned divided by energy invested

Answers

Answer:

e) energy returned divided by energy invested.

Explanation:

When assessing energy resources, it is helpful to use a measure called Energy Returned On Investment (EROI), which is energy returned divided by energy invested.

Energy Returned On Investment (EROI) is a means of measuring the quality of an energy source.

Generally, EROI can be defined as the ratio of the quantity of usable energy (exergy) gotten from a specific energy resource to the quantity of energy used to produce that energy resource.

Some examples of energy resources are fossil fuel, solar, hydropower, wind, nuclear, tidal, hydrogen, wave etc.

What is a possible consequence of an employee’s being able to visit the safe-deposit box unaccompanied?

Answers

Answer:

Explanation:

Safe box is a secured container with locks and mostly fireproofed , used to store valuable properties and data for protection against theft , loss and misappropriation.

When an employee is allowed to visit a safe box unaccompanied , the safe box is exposed to a risk of violation.

The employee may not be able to steal any of the items contained in the box as it is expected that there must be a proper record keeping of such items , and if any get missing , it can be easily traced to him. However , he could use any of the item as security for personal short term bank loan as this may not easily be discovered as long as the item is still physically existing in the box , unless / until the loan terms eventually get violated.

The city has proposed a number of water treatment and conservation projects the cost of which raises water bills high enough so that even environmentalists are beginning to raise alarms.
a. the cost of which raises water bills high enough so that.
b. at a cost raising water bills so high that.
c. at a cost which raises water bills high enough so.
d. whose cost will raise water bills so high that.
e. whose cost will raise water bills high enough so that.

Answers

Answer:

b. at a cost raising water bills so high that.

Explanation:

From the description of the sentence, it shows that the action when performed would yield the observed outcome. The cost of the project which would result to an exorbitant rise of water bills has to be questioned.

Thus the most suitable option is b, so that the correct expression would be;

The city has proposed a number of water treatment and conservation projects at a cost raising water bills so high that even environmentalists are beginning to raise alarms.

Other Questions
which of the following are solutions to the equation below x^2+4x-9=x+1 check all that apply a. 2 b. 4 c. -7 d. -3 e. -5 f. -4 How long will it take you to ski a distance of 36 miles at a speed of 3 miles per 30 minutes. A discontinuous innovation is a product that:___________ a. disrupts consumers' normal routine but does not require totally new learning. b. requires no new learning by consumers. c. is not purchased by innovators and early adopters. d. initiates obsolescence of a product class. e. requires consumers to learn entirely new patterns of behavior and product usage. URGENTE Cul de los siguientes trminos corresponde al concepto presin? * A. Es la fuerza perpendicular que ejerce un cuerpo sobre un volumen. B. Es la fuerza que ejerce perpendicularmente sobre la masa de un cuerpo. C. Es el rea que se ejerce en forma perpendicular sobre un cuerpo para generar fuerza. D. Es la fuerza que un cuerpo ejerce perpendicularmente sobre el rea en la que acta. which sentence describes a detail from the myth of Prometheus and Pandora? a. an artist pines after a statue b. an eagle eats a titan's liver c. a warrior beheads a gorgon d. a man gazes at his reflection essay sunday has more time Who created this world Which statement best describes an academic goal? Which of the following is not a characteristic of a desert ecosystem? dry and hot covers one-half of the earth dry and cold few plants grow here This is for language arts, I need help asap A gable roof (isosceles triangle-shaped) has a vertical height of 2.1 metres and the ceiling is 10.9 meters from one side to the other. Find the pitch (angle) of the roof. A country has a 7 digit phone number system of the form ABC-DEFG. The first digit 'A' can be any number except O or 1. The next 2 digits , B' and 'C, can be any digit , except they cannot repeat . The last 4 digits can be any single digit number 0-9 . How many unique phone numbers are possible? The procedure in which trained participants describe their experiences and thought processes in response to stimuli presented under controlled conditions is known as Zero pint eight x minus eight equals two x plus four Multiply the number by 4. Add 10 to the product. Divide this sum by 2. Subtract 5 from the quotient.The first number is 1 and the result is 2The second number is 5 and the result is 10the third number is 9 and the result is 18the fourth number is 10 and the result is 20 Write a conjecture that relates the result of the process to the original number selected. part a) Represent the original number as n.Answer is 2npart b Represent the original number as n, and use deductive reasoning to prove the conjecture in part (a). Multiply the number by 4.Help with part b please. Identify the eccentricity of the conic section whose equation is given. r = 3/5 - 3cos3/515/33 The prison operated by the U.S. military for the detention and interrogation of terrorist suspects and "enemy combatants" is located at ________ Q1) If Q is directly proportional to P and Q = 28 when P = 4, (i) express Q in terms of P, (ii) find the value of Q when P = 5, (iii) calculate the value of P when Q = 42. Q2) If z is directly proportional to x and z = 12 when x = 3, find the value of x when z = 18. Q3) If B is directly proportional to A and B = 3 when A = 18, find the value of B when A = 24. I NEED THE ANSWERS QUICKLY!!! can someone help with number 4? like how am i supposed to solve this lol what do i do bc i alr know k = -3 Select the appropriate correction to the following sentence:You shouldnt pat a strange dog , sometimes theyre not friendly.