Tools to manage service level agreements (SLAs) in a help desk software package probably are of greatest use by ____.

Answers

Answer 1

Answer:

help desk manager.

Explanation:

A service level agreement (SLA) is usually between a service provider and its customers (end users).

In order to define and provide satisfactory service, organizations that provide services are expected to implement a service level agreement and it should comprise of the following parameters; responsibilities, expectations, metrics, time and frequency.

An example of a service level agreement is the mean time between failures (MTBF), mean time to repair or mean time to recovery (MTTR) which is generally used by telecommunications firms and internet service providers (ISP) for their respective customers.

Hence, tools to manage service level agreements (SLAs) in a help desk software package probably are of greatest use by help desk manager.


Related Questions

business to business is selling to a customer that is not the end of the consumer. which of these best describe the business to customer model of distribution

Answers

Answer:

so where's the Question?

what is the meaning of form of business organization? don't spam​

Answers

Answer and Explanation:

A business organization is an entity that focused on carrying out the enterprise on commercial activity by giving the products or services in order to meet out the needs and wants of the customers.

Here are different types of business organization that includes sole proprietorship, general partnership, limited liability, corporation, etc and based on each form there are different tax liability, duties, responsibilities

A negotiable CD is a: a short-term unsecured promissory note issued by a company to raise funds for a short time period. b loan to an individual or business to purchase a home, land, or other real property. c short-term fund transferred between financial institutions usually for no more than one day. d marketable bank-issued time deposit that specifies the interest rate earned and a fixed maturity date.

Answers

Answer:

d. marketable bank-issued time deposit that specifies the interest rate earned and a fixed maturity date.

Explanation:

A bank certificate of deposit (CD) can be defined as a secured form of time-bound deposit and a special low-risk savings account, wherein money (lump-sum) are left with the bank for a specific period of time in exchange for an interest rate premium.

Generally, a certificate of deposit pays a higher interest rate to its holder than the regular savings account because the banks invest the money in a business.

Additionally, the bank certificate of deposit is protected and insured by the Federal Deposit Insurance Corporation (FDIC) for up to $250,000.

A negotiable certificate of deposit (NCD) can be defined as a type of certificate of deposit (CD) that has a minimum face (par) value of $100,000 and can't be redeemed before its maturity date i.e it doesn't allow the holder to withdraw money until the pre-determined date.

This ultimately implies that, a negotiable certificate of deposit (NCD) is a marketable bank-issued time deposit that specifies the interest rate earned (interest-bearing time deposits) and a fixed maturity date.

Determine which of the statements below describes a petty cash receipt. (Check all that apply.)A. A petty cash receipt is rarely prenumbered.B. All petty cash receipts are turned in to the company cashier at the end of each day.C. The petty cashier must present all paid receipts to the company cashier in order to replenish the fund.D. Any person wishing to withdraw funds from a petty cash fund must complete a petty cash receipt.E. A petty cash receipt is sometimes called a petty cash ticket.F. A petty cash receipt will have a signature line for the person receiving a disbursement from the fund.

Answers

Answer:

C. The petty cashier must present all paid receipts to the company cashier in order to replenish the fund.

D. Any person wishing to withdraw funds from a petty cash fund must complete a petty cash receipt.

E. A petty cash receipt is sometimes called a petty cash ticket.

F. A petty cash receipt will have a signature line for the person receiving a disbursement from the fund.

Explanation:

A petty cash receipt is a form that is used in the documentation of cash payments from the petty cash box. The petty cash receipt is also referred to as the petty cash ticket.

The petty cashier must present all paid receipts to the company cashier in order to replenish the fund and any individual who wants to withdraw funds from a petty cash fund must complete a petty cash receipt.

The capital asset pricing model (CAPM) is based on the premise that: Group of answer choices Neither systematic nor unsystematic variability in cash flows is relevant. Only systematic variability in cash flows is relevant. Only unsystematic variability in cash flows is relevant. Both systematic and unsystematic variability in cash flows are relevant.

Answers

Answer:

only systematic variability in cash flows is relevant.

Explanation:

A capital asset pricing model is a model that is used for determining  the theoretically appropriate required rate of return for an asset, and to make the decisions about the adding assets to a well-diversified portfolio. It is the relationship between the systematic risk and the expected return for the assets. It is based on the premises that the only systematic variability in the cash flows is very relevant.

Wardsworth, Inc., manufactures and sells two products: Product I9 and Product Z9. Data concerning the expected production of each product and the expected total direct labor-hours (DLHs) required to produce that output appear below: Expected Production Direct Labor-Hours Per Unit Total Direct Labor-Hours Product I9 700 6.0 4,200 Product Z9 900 8.0 7,200 Total direct labor-hours 11,400 The direct labor rate is $26.00 per DLH. The direct materials cost per unit for each product is given below: Direct Materials Cost per Unit Product I9 $ 226.10 Product Z9 $ 151.20 The company is considering adopting an activity-based costing system with the following activity cost pools, activity measures, and expected activity: Activity Cost Pools Activity Measures Estimated Overhead Cost Expected Activity Product I9 Product Z9 Total Labor-related DLHs $ 463,980 4,200 7,200 11,400 Machine setups setups 9,814 300 400 700 Order size MHs 105,792 4,400 4,300 8,700 $ 579,586 The unit product cost of Product I9 under the company's traditional costing method in which all overhead is allocated on the basis of direct labor-hours is closest to: (Round your intermediate calculations to 2 decimal places.) rev: 03_25_2018_QC_CS-119201 Multiple Choice $466.22 per unit $626.30 per unit $687.14 per unit $455.06 per unit

Answers

Answer:

Predetermined overhead rate = Estimated overhead / Estimated direct labor hour

Predetermined overhead rate = $579,586 / 11400

Predetermined overhead rate = $50.84 per direct labor hour

            Unit Product cost - Z9

Particulars                      Per unit cost

Direct material                   $151.20

Direct labor (8*$26)           $208.00

Overhead (8*$50.84)        $406.72

Unit Product Cost            $765.92

Cybill's manager wanted her to design the new ad campaign for the firm's new product. She was given all the necessary resources to complete the task. Cybill understands that her manager is going to hold her accountable to make sure the ad campaign is executed successfully. This exemplifies the concept of ______.

Answers

Answer:

Responsibilty

Explanation:

Responsibility is the act of accepting the full control of a given activity and also taking ownership of the consequences of the outcome of the activity.

It is basically being accountable.

When Cybil's manager asks her to design the new ad campaign for the firm's new product, she was given all the necessary resources to complete the task.

Her awareness that she is accountable for the outcome of the campaign exemplifies concept of responsibility.

Property risks are those

A) risks in which loss is the only possible outcome

B) Financial losses that occur due to owing on a real estate investment

C) risks taken on by an investor that can be categorized as systematic or non-systematic

D) risks caused by a change in value caused by the timing and/or amount of expenses incurred versus those expected

Answers

Answer:

a

Explanation:

Property risk is an example of a pure risk.

Pure risks are risks in which loss is the only possible outcome. It could be full loss or partial loss. Other examples of pure risks are personal and liability risks

Property risk is the risk that a person or company's property would be damaged or lost.

For example, if a building is set on fire or if a car is stolen

The contract Jack is signing has a clause that protects his assets from a deficiency judgment in case of foreclosure. What is this called?

Answers

Answer:

exculpatory clause

Explanation:

Exculpatory clause in contracts is a clause that protects the person issuing it from liabilities of damages to an asset that may not be in their possession or out of their control. It prevents one party from the holding the other liable for damages to an asset during the execution of a contract. This is what Jack has done to protect himself from the liabilities that may result from any damages during the contract.

When cost systems were developed in the 1800's, most companies ______. Multiple select question. produced a small number of similar products focused on simplicity assigned overhead based on machine hours believed there was little correlation between labor hours and overhead

Answers

Answer:

believed there was little correlation between labor hours and overhead

Explanation:

When cost systems were developed in the 1800's, most companies used a blanket overhead or a plant wide rate to allocate the overheads. They  believed there was little correlation between labor hours and overhead.

Each of the following are classified as an operating activity except: multiple choice payment of salaries collection of credit sales receipt of dividend revenue purchase of short-term investments

Answers

Answer:

purchase of short-term investments

Explanation:

The operating activity deals in payment and receipts of the cash payment and cash receipts with regard to day to day expenses, sales, etc

It can involved the salaries payment, credit sales, dividend revenue

But does not include the purchase of short term investment as it is the part of the investing activity not the operating activity

Margo is purchasing a home for $520,000. The property appraised at $550,000 and Margo is financing $416,000. What's the loan-to-value ratio

Answers

Answer:

Loan-to-value ratio = 0.8

Explanation:

Given information:

Purchase cost of house = $520,000

Property appraised value (House value) = $550,000

Margo finance (Loan amount) = $416,000

Find;

Loan-to-value ratio

Computation:

Loan-to-value ratio = Loan value / Purchase cost

Loan-to-value ratio = Margo finance (Loan amount) / Purchase cost of house

Loan-to-value ratio = 416,000 / 520,000

Loan-to-value ratio = 0.8

Suppose our firm produces chartered business flights with capital​ (planes) and labor​ (pilots) in fixed proportion​ (i.e., one pilot for each​ plane). The expansion path for this business will A. follow the​ 45-degree line from the origin. B. increase at a decreasing rate because we will substitute capital for labor as the business grows. C. not be defined. D. be a vertical line.

Answers

Answer:

A. follow the​ 45-degree line from the origin

Explanation:

In order to diversify the business that means the output level should be increased we need to rise the input i.e. no of planes and pilots

Now if we increase the no of planes by 1 so here the no of pilots should also be increased by 1 units

So the expansion path equation is y = x

Therefore the option a is correct

U.S. GAAP for long-lived assets significantly impedes rate-of-return comparisons across companies unless the firms:

Answers

Answer: Apply the same depreciation methods and the same useful lives among similar groups of assets

Explanation:

US GAAP for long-lived assets significantly impedes rate-of-return that is, the annual income from an investment which is being expressed as a proportion of the original investment comparisons across companies unless the firms apply the same depreciation methods and also the same useful lives are applied among identical groups of assets.

a company using a perpetual inventory system that returns goods previously purchased on credit would

Answers

Answer:

dont know just needed points have a nice summer

Explanation:

Answer:

The answer is a debit accounts payable and credit inventory

A _____ is a qualified individual who is not actively looking for work but might be interested if the right job comes along.

Answers

Answer:

passive job candidate

Explanation:

Unemployment rate refers to the percentage of the total labor force in an economy, who are unemployed but seeking to be gainfully employed. The unemployment rate is divided into various types, these include;

I. Cyclical unemployment rate (CU).

II. Frictional unemployment rate (FU).

III. Structural unemployment rate (SU).

IV. Actual unemployment rate (AU).

V. Natural Rate of Unemployment (NU).

A passive job candidate can be defined as a qualified individual with the requisite experience and academic degree who is not actively seeking for employment (work) but might be interested in taking up one, if the right job comes along. Thus, a passive job candidate isn't actively seeking employment but whom recruiter seeks out and as such may be open to a good career job or relevant opportunities.

four advantages and disadvantages of migration in economics​

Answers

One advantage is you can travel and make new income one disanvantage is passive income

Answer:

I think Immigration can give substantial economic benefits – a more flexible labour market, greater skills base, increased demand and a greater diversity of innovation. However, immigration is also controversial. It is argued immigration can cause issues of overcrowding, congestion, and extra pressure on public services.

Hope this help you!:)

. Super Fine Rice Ltd. Has the largest share of 55% in the market. The company's policy is to sell only for cash. In 2015, for the first time company's number one position in the industry has been threatened because other companies started selling rice on credit* also. But the managers of Super Fine Rice Ltd. Continued to rely on it's previously tried and tested successful plans which didn't work because the environment is not static. This led to decline in sales of Super Fine Rice Ltd. The above situation is indicating two limitations of planning which led to decline in it sales. Identify and explain these limitations

Answers

Answer: 1. Planning should not be rigid.

2. Planning does not guarantee success

Explanation:

The limitations of planning which led to decline in it sales are that planning should not be rigid and that planning doesn't always guarantee success.

Planning brings about rigidity. A plan that well defined is usually Dewan along with the goals that needs to be achieved and this is used in deciding the future curse of action that'll be taken. This can bring about rigidity in the organization. In this case, the managers of Super Fine Rice Ltd. continued to rely on it's previously tried and tested successful plans which didn't work because the environment is not static.

Also, planning does not guarantee success. Success can only be achieved in a situation whereby the plans are implemented properly. A plan that isn't implemented and translated into action will become meaningless.

Mary's Music Store reported net income of $149,000. Beginning balances in Accounts Receivable and Accounts Payable were $28,500 and $21,500, respectively. Ending balances in these accounts were $31,500 and $14,200, respectively. Assuming that all relevant information has been presented, Mary's net cash flows from operating activities would be:

Answers

Answer:

$138,700

Explanation:

Calculation to determine what Mary's cash flows from operating activities would be:

Net income $149,000

Less increase in A/R (3,000)

($28,500 - $31,500)

Less decrease in A/P (7300)

($21,500-$14,200)

Cash flows from operating activities $138,700

Therefore Assuming that all relevant information has been presented, Mary's cash flows from operating activities would be:$138,700

Which of the following is not true regarding the purpose of an audit performed on a set of financial statements in accordance with generally accepted auditing standards? Group of answer choices to provide financial statement users with an opinion on whether the financial statements are presented fairly or not to provide users of the financial statements with an opinion on the financial statements to provide financial statement users with an opinion in accordance with the applicable financial reporting framework to provide users of the financial statements with absolute assurance that the financial statements contain no errors in them

Answers

Answer:

to provide users of the financial statements with absolute assurance that the financial statements contain no errors in them.

Explanation:

Financial statements can be defined as a document used for the formal communication or disclosure of financial information and statements to present and potential users such as investors and creditors by using standard financial guidelines such as Generally Accepted Accounting Principles (GAAP). Some examples of financial statements includes a balance sheet, cash-flow and income statement.

An auditor refers to an authorized individual who review, examine and verify the authenticity and accuracy of business financial records or transactions.

GAAP is an acronym for Generally Accepted Accounting Principles, it was adopted by the U.S. Securities and Exchange Commission (SEC) and is the comprehensive accounting rules and standard used in recording and reporting financial information.

In accordance with generally accepted auditing standards (GAAP), providing users of the financial statements with absolute assurance that the financial statements contain no errors in them is not a purpose of an audit performed on a set of financial statements.

This ultimately implies that, an auditor cannot give a client an absolute assurance that a financial statement wouldn't contain errors in them.

Calculate the return on investment for an advertisement from the given data. Net sales is $1,000, and advertising cost is $50.

Answers

Answer:

2,000 %

Explanation:

Return on investment for an advertisement = Sales / Advertisement Cost x 100

therefore,

Return on investment for an advertisement = $1,000 / $50 x 100

                                                                        = 2000 %

What are the effects on U.S. imports and exports when the U.S. experiences economic growth stronger than its major trading partners

Answers

Answer:

Imports will increase

Explanation:

Exports provide money into the system, increasing the GDP of the exporting country. If a country imports items, it does so from outside manufacturers. The money that is spent on imports departs the economy, lowering the GDP of the importing country.

Imports will rise if the United States' economic growth outpaces that of its main trade partners.

Both Tom's Car Repair and Fast Engines. incur a cost of $9,000 to manufacture a vehicle. However, the economic value created by Fast Engines. is more than that created by Tom's Car Repair. What does this indicate

Answers

Answer: Fast Engines can change a premium price on its automobiles

Explanation:

Premium pricing refers to a when the price of a particular product or service is kept high artificially high so as to encourage a favorable perceptions among the buyers.

Since Tom's Car Repair and Fast Engines. incur a cost of $9,000 to manufacture a vehicle but the economic value created by Fast Engines. is more than that created by Tom's Car Repair, then it shows that fast Engines can change a premium price on its automobiles.

If a monopolist's price is $50 per unit and its marginal cost is $25, then A) to maximize profit the firm should increase output.

Answers

Answer:

a. to maximize profit the firm should decrease output

Explanation:

Options are "A. to maximize profit the firm should decrease output. B. to maximize profit the firm should increase output. C. to maximize profit the firm should continue to produce the output it is producing"

Monopoly profit maximization occurs where Marginal revenue = Marginal cost.

Here, Marginal revenue ($50) > Marginal cost ($25). So, in order to maximize profit, the firm has to decrease the output because cost is very lower and revenue is very high.

Reliable Industries is a maker of component parts in heating and cooling ventilation systems. The company is looking for a site on which to build a new production facility. Major considerations the company must take into account are that any area selected has adequate rail access and is at the hub of major highways to quickly move products. Reliable is in the process of

Answers

Answer: facility location

Explanation:

Based on the information given, it can be infered that Reliable Industries is in the process of facility location.

Facility Location simply refers to the selection of the rightt location for the manufacturing facility. The location selected should be easily accessible for the customers and transportation.

Selecting a suitable facility location is essential for an effective operation.

Rudy Company reports gross sales revenue of $5.2 million, net sales revenue of $5 million, and cost of goods sold of $3 million. Rounding to the nearest percent, the company's gross profit ratio would be

Answers

Answer:

40 %

Explanation:

Gross Profit ratio = Gross Profit / Net Sales x 100

where,

Gross Profit = Net Sales - Cost of Sales

                     = $2 million

thus,

Gross Profit ratio = $2 million/ $5 million x 100

                              = 40 %

The company's gross profit ratio would be 40 %

Henna Hair Salon purchased supplies for $6,000 and debited Supplies for the full amount. At the end of the accounting period, $1,800 worth of supplies were still on hand. Identify the adjusting entry needed at the end of the period. debit Supplies $4,200; credit Supplies Expense $4,200 debit Supplies Expense $7,800; credit Supplies $7,800 debit Supplies $1,800; credit Supplies Expense $1,800 debit Supplies Expense $4,200; credit Supplies $4,200

Answers

Answer: D. debit Supplies Expense $4,200; credit Supplies $4,200

Explanation:

Based on the information given in the question, the adjusting entry needed at the end of the period will be to debit Supplies Expense $4,200 and credit Supplies $4,200.

The supplies expenses of $4200 was gotten as:

= $6000 - $1200

= $4800

Therefore, the correct option is D.

.

Notice that real GDP trends upward over time but experiences ups and downs in the short run. A period of declining real GDP, such as the blue-shaded period in 1957, is known as . True or False: Small ups and downs in real GDP follow a consistent, predictable pattern. True False Which of the following probably occurred as the U.S. economy experienced declining real GDP in 1957

Answers

Answer: • Recession

• False

• The unemployment rate increased.

Consumer spending declined.

Explanation:

1. Notice that real GDP trends upward over time but experiences ups and downs in the short run. A period of declining real GDP, such as the blue-shaded period in 1957, is known as (Recession)

Recession is the significant decline in the economic activity which lasts for more than a few months, which results in a fall in GDP, employment, real income, and industrial production.

2. Small ups and downs in real GDP follow a consistent, predictable pattern. - False

It should be noted that small ups and downs in real GDP doesn't follow a consistent, predictable pattern

3.Which of the following probably occurred as the U.S. economy experienced declining real GDP in 1957

The unemployment rate increased.

Consumer spending declined.

A fall in real GDP will lead to a fall in the demand of goods and services as consumer spending reduces. Also, the unemployment rate increases as some workers may be laid off due to reduction in demand.

Pam hires Will to acquire and deliver a shipment of doodlebugs within two weeks, with time being of the essence. Will receives the shipment of doodlebugs, but Tony offers Will more money for the doodlebugs than Pam offered. Will does not expect to receive any more doodlebugs before his delivery date for Pam. Will decides to deliver the doodlebugs to Tony and collect the larger payment. Will's choice is an example of...

Answers

Answer:

a violation of the duty to perform in good faith.

Explanation:

Since in the situation it is mentioned that pam hired will for purchasing and delivering the shipment within 2 weeks but at the same time tony offered more money so he decided to delivered to tony and in return he collect the larger payment amount so here will have done the violation with respect to the duty in order to perform in the good faith

journal entry
sold a part of machinery costing Rs.15000 at profit Rs.5000
pplease HELP
me

Answers

Answer:

To register in a journal entry the movement for which a part of machinery costing $ 15000 at profit of $ 5000 is sold, the following accounting record must be made:

-Goods exit = - $15,000

-Cash entry = $15,000

-Profit entry = +$5,000

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