What are two valid steps in the six step troubleshooting method discussed in this chapter?
1. compliment the user's knowledge, insight, and experience
2. Boot from the Windows setup DVD
3. msconfig.exe
taskmgr.exe
4. Document outcomes
Establish a Theory

Answers

Answer 1

4. Document outcomes Establish a Theory .

After one problem has been fixed during an on-site service call, what should you do?

When you believe a problem has been fixed, gently inform the client that the work is complete and leave.

What phase of system troubleshooting is the most crucial and initial?

Finding the issue is the first step inside the troubleshooting procedure. Gather as much data as you can from the computer and the customer during this step.

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You can place any expression you'd like in the final expression of the for loop, but it is typically used to update the counter variable.

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