The percentage of times a customer service representative is able to resolve a customer issue in just one phone call is an example of a ______ used for performance appraisal.

Answers

Answer 1

Answer:

quantitative metric

Explanation:

Quantitative metrics can be regarded as click-through rates, as well as time on sites, or some other measure that is used in online marketing which can be well represented numerically. quantitative data is been chosen by Many marketers since it be solve on spreadsheet and creation of statistics and comparison points is possible.

It should be noted that percentage of times a customer service representative is able to resolve a customer issue in just one phone call is an example of a quantitative metric

used for performance appraisal.


Related Questions

Pat can either drive to work, which takes half an hour and uses $1.50 worth of gas, or take the bus, which takes an hour and costs $1.00. How should Pat get to work?

Answers

Answer:

pat should drive if saving half an hour is worth $0.50 or more

Explanation:

Marginal cost is the additional cost generated by producing an additional unit of output.

Marginal cost of taking the bus = 1 / 2 = 0.50

Marginal utility is the additional utility derived from consuming one more unit of a good

Marginal utility per good = marginal utility / price of the good

Pat should take the action that would yield him the highest utility given the marginal cost

So,pat should drive if saving half an hour is worth $0.50 or more

f a business wants to sell a product or service on the Internet for the first time, the __________ would need to understand the wide-ranging risks involved as well as the organization's security capability. A. executive committee B. operational risk committee C. compliance committee D. security committee

Answers

Answer:

b

Explanation:

The operational risk committee has the responsibility of maintaining and overseeing the operational risk of an organisation. They are to identify possible operational risks of all the activities of a company and take steps to mitigate and manage such risks

The functions of The operational risk committee includes :

Identify possible risksEvaluate the risks Develop and implement strategies needed to manage the riskEvaluate the risk and strategize implemented regularly

In Silicon Valley, California, it is not unusual for highly skilled employees to stay at one company for about three years. These specialized employees have a mind-set for rapid promotion. They believe that they have only themselves to blame if these high goals are not met. William Ouchi would categorize the management style that these employees operate under as Multiple Choice Type A. Type B. Type J. Type Z.

Answers

Answer:

Type A.

Explanation:

An employee can be defined as an individual who is employed by an employer of labor to perform specific tasks, duties or functions in an organization.

Basically, an employee is saddled with the responsibility of providing specific services to the organization or company where he is currently employed while being paid a certain amount of money hourly, daily, weekly, or monthly depending on the contractual agreement between the two parties (employer and employee).

Hence, while an employer may be the owner of a business firm or company, an employee is a subordinate employed to provide unwavering services to the employer while also, being professional and diligent at all times.

William G. "Bill" Ouchi is an American professor who was famously known for his Theory Z in business management.

According to William Ouchi, the management style that the employees described in this scenario operate under is Type A.

Which of the following describes the proper treatment of discontinued operations on the income statement.
A. Discontinued operations are included as part of income from continuing operations.
B. Discontinued operations are a separate line item, but tax is applied to total net income.
C. Discontinued operations are a separate line item reported net of tax.

Answers

Answer:

C. Discontinued operations are a separate line item reported net of tax.

Explanation:

In the United States of America, the International Financial Reporting Standards (IFRS) and the Generally Accepted Accounting Principles (GAAP) usually considers or acknowledges material losses that are unusual in character incurred by businesses. It is necessary to report items that are unusual in character because it gives auditors or financial experts clarity on which profits or losses are not related to the operation of the business.

Discontinued operations can be defined as the income statement category that is used for reporting a disposal of a component of a business.

According to the GAAP, the proper treatment of discontinued operations on the income statement is that discontinued operations are a separate line item reported as a net of tax.

On the other hand, the income from continuing operations is a net income from an organization's continuous operation.

an artist brought a breach of contract claim against a museum...what effects will the dismissal order have

Answers

Answer:

The artist will not be able to refile or restart the same claim again.

Explanation:

The breach in a contract means when one of the party who have entered into an agreement fails to perform or deliver according to the contract terms made in the agreement.

In the context, the dismissal is be able to operate as the adjudication on its merits which [tex]\text{precludes the artist from re-asserting the same claim}[/tex] in some newly filed action. This involuntary dismissal are also prejudice, so that artist will not be able to re-start the same claim in a newly filed action.

4. Many opponents of free trade use the following example to illustrate its negative effects:
Joe Smith started the day early having set his alarm clock (MADE IN JAPAN) for 6 AM. While his coffee pot (MADE IN CHINA) was perking, he shaved with his electric razor (MADE IN HONG KONG). He put on a dress shirt (MADE IN SRI LANKA), designer jeans (MADE IN SINGAPORE), and tennis shoes (MADE IN KOREA). After cooking his breakfast in his new electric skillet (MADE IN INDIA) he sat down with his calculator (MADE IN MEXICO) to see how much he could spend today. After setting his watch (MADE IN TAIWAN) to the radio (MADE IN INDIA) he got in his car (MADE IN GERMANY) filled it with gas from SAUDI ARABIA and continued his search for a good paying AMERICAN JOB. At the end of yet another discouraging and fruitless day, he checked email on his computer (MADE IN MALAYSIA) then decided to relax for a while. He put on his sandals (MADE IN BRAZIL) poured himself a glass of wine (MADE IN FRANCE) and turned on his TV (MADE IN INDONESIA), and then wondered WHY he can’t find a good-paying job in America.
Should America encourage free trade with its trading partners or seek a more protectionist approach? Take a stand on this issue. It is not enough to argue BOTH sides of the issue. Support your opinion with good economic reasoning. Who benefits from your approach and who loses? Why? Include impacts on both American citizens and the citizens of the other countries with whom we (U.S.) trade.

Answers

America must note that Free trade affords countries the opportunity to specialize in the production of goods and services that they are most efficient at producing, leading to lower prices and increased access to a variety of goods and services for consumers.

Protectionism, on the other hand, can lead to higher prices and reduced access to goods and services for consumers.

What is the rationale behind the above answer?

Note that protectionism can only work under certain factors. China explored this briefly to build capacity then later opened its borders albeit strategically.

Economic protectionism is a policy that limits or controls international trade in order to protect domestic industries. One danger of protectionism is that it can lead to higher prices for consumers.

This is because protectionist measures, such as tariffs, can make imported goods more expensive, which may be passed on to consumers in the form of higher prices.

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If policymakers are concerned about the unequal distribution of income within society, then they should prefer a ________ tax system.

Answers

Answer:

Progressive income

Explanation:

Taxation can be defined as the involuntary or compulsory fees levied on individuals or business entities by the government to generate revenues used for funding public institutions and activities.

There are three (3) types of taxation used by the government, these are;

1. Progressive taxation: it involves charging individuals having higher incomes a higher percentage of their total income.

For instance, John pays 30% on $70,000 and Joyce pays 10% on $45.000.

2. Proportional taxation: it involves charging both lower and higher income earners equally in proportion to their income.

For instance, John pays 20% on $50,000 and Joyce pays 20% on $36,000.

3. Regressive taxation: it involves charging individuals with low incomes a higher percentage of their total income and vice-versa.

For instance, John pays 15% on $60,000 and Joyce pays 20% on $36,000.

Hence, if policymakers are concerned about the unequal distribution of income among employees or workers within their society, then they should prefer a progressive income tax system.

The Fed can manipulate the reserve ratio in order to influence the ability of commercial banks to do what

Answers

Answer:

loan out money

Explanation:

Reserve ratio is the percentage of deposits that is required of commercial banks to keep as reserves. The lower the ratio, the higher the increase in money supply

If the required reserve ratio is 10% and $100 is deposited, reserves would be $10 and $90 would be lent out

If both buyers and sellers expect the price of a commodity to fall in the​ future, it is likely that the market clearing price​ ________ and the equilibrium quantity​ ________.

Answers

Answer:

Fall; Can not be determined

Explanation:

Fall; Can not be determined

The fall in the prices of commodities in future will result in a decrease in demand at present and the seller will try to sell at the highest possible price so it will increase the supply. Resulting, the demand curve will shift leftwards and the supply curve will shift rightwards. But, the magnitude of shift in supply curve will decide the quantity. So, quantity can be increased or decreased. Thus prices will fall but quantity can not be determined.

A and B formed a partnership by transferring the following assets to the partnership: A transferred $20,000 in cash, and equipment which cost $27,000, had an adjusted basis of $19,800, and had a fair market value of $30,000; B transferred cash of $50,000. The partnership's basis in equipment transferred to the partnership by A is

Answers

Answer:

$19,800

Explanation:

Based on the information given we were told that they transferred an assets to the partnership of an ADJUSTED BASIS of the amount of $19,800 which therefore means that The PARTNERSHIP'S BASIS IN EQUIPMENT TRANSFERRED to the partnership by A will be $19,800 based on the fact that the basis for the property contributed will be the ADJUSTED BASIS of the property to the partner that contributed during the time of the contribution.

Therefore The PARTNERSHIP'S BASIS in equipment transferred to the partnership by A is $19,800

Suppose 1,000 students were split into two groups of 500. Both groups were first presented with an image of a new high-end pair of jeans produced by Tommy Hilfiger, a clothing company. The first group was given the following statement and then asked the following question: "The normal retail price of these jeans is $100. Would you be willing to pay $75 for them?" The second group was given the following statement and then asked the following question: "The normal retail price of these jeans is $250. Would you be willing to pay $75 for them?" Suppose that 24% of the students in the first group answered yes and that 73% of the students in the second group answered yes. It is likely that more students in the second group were willing to pay $75 for the pair of jeans because they were told the normal price was much higher. This is an example of a ________ effect in decision-making.

Answers

Question Completion:

A) clothing B) marketing C) utilitarian D) framing E) psychosomatic

Answer:

This is an example of a ___framing_____ effect in decision-making.

Explanation:

The framing effect in decision-making means that decisions are influenced by the different semantic descriptions of the same issue.  This different framing of the same issue causes people to develop different risk preferences, indicating that their decisions are based on the potential value of losses they would suffer or gains they would garner rather than the final outcome.

A ______ is a group of employees, selected for their expertise, who come together on a temporary basis to bring about a particular change in an organization.

Answers

The answer is

“Task Force”

As depicted in _________________________________, it is necessary to give up some of one good to gain more of the other good. the production possibilities frontier allocative efficiency scarcity utility

Answers

Answer:utility

Explanation:

Discuss whether a commercial bank should specialize or diversify in terms of the services it provides.

Answers

Answer:

The authors find that sector specialization has an overall positive effect on banks' performance. In contrast, Bebczuk and Galindo (2007) find for Argentina that banks with a diversified credit portfolio have fewer non-performing loans.

A concentrated portfolio with a high risk level results from concentrating on portfolio growth without adding additional asset classes.

What is a portfolio?

A portfolio is a collection of financial assets, such as securities, bonds, commodities, cash, and cash equivalents, such as closed-end funds and exchange-traded funds (ETFs).

Most people think that a portfolio's core consists of equities, bonds, and cash. Although this is frequently the case, it need not be the exception. Various types of assets, such as private investments, real estate, and fine art, may be included in a portfolio.

The wisdom of diversification, which essentially means not putting all of your eggs in one basket, is one of the fundamental ideas in portfolio management.

By distributing investments among different financial instruments, industries, and other categories, diversification aims to lower risk. By making investments in many sectors that would all respond differently to the same occurrence, it seeks to optimize returns.

The strategy of a hybrid portfolio diversifies among asset classes. Investing in stocks, bonds, commodities, real estate, and even art are all necessary components of creating a hybrid portfolio.

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According to ______, market participants immediately change their actions in response to anticipated price-level changes, such that no changes in real output occur.

Answers

Answer:

rational expectations theory

Explanation:

Rational expectations theory is the tendency of people to behave in a rational manner when presented with economic decisions. It is a widely used theory in economics.

It's states that decisions are made primarily on the basis of information available to them, human rationality and past experience.

So when market participants immediately change their actions in response to anticipated price-level changes such that no changes in real output occur, they are acting according to the rational expectations theory

1. A basic assumption of the short run is that a firm: a. can employ more workers and add more capital to the production process. b. cannot adjust its workforce or the amount of capital it uses. c. can reduce the number of workers it uses, but it cannot adjust how much capital it uses. d. can freely adjust the amount of labor and capital that it

Answers

Answer:

Can reduce the number of workers it uses, but it cannot adjust how much capital it uses

Explanation:

The Short Run

This is simply refered to as a time frame (period of time) where at least one factor of production is fixed. The totality of Production takes place in the short run that is, it using more of the variable factors such as labour to the fixed factor such as capital, land.

The length of the short run can be known by the time it takes to increase the quantity of the fixed factor. This is said to change from industry to industry. The industries with Short Short Run includes Call centres, digging holes, internet based etc.

The Long Run

It is also known as the timeframe where all factors of production are said to be variable, but the state of technology is fixed. All planning takes place in the long run that is always in your head.

Skipper’s Pet Products was started by Steve to sell a range of dog food and treats made from fish. Due to fish being a very perishable product, different methods are used to preserve the life and quality of the product. Arguably, the best method, albeit the most labour intensive and time-consuming, is to dry the fish over several days. This process maintains the nutritional content of the fish, which is often lost using other methods, and it is this that enables Skipper’s to offer a product with a clear USP.
The company is based in Steve’s hometown of Grimsby and he is proud of the local fishing heritage. The fish used in Skipper’s products is sourced from the docks in Grimsby or nearby Hull. Steve says the location of the business means that raw materials and qualified labour are easy to source.
Skipper’s Pet Products have lots of competition, but the competitors buy low quality fish
in China and cook the treats at high temperatures which removes some nutrients so they
are not high quality, healthy dog treats like Skipper’s treats.

The company website allows Skipper’s to sell their dog treats to customers all over the UK. The website sales are increasing each month and generate a larger profit margin than Skipper’s sales to pet shops.




question: Evaluate whether locating Skipper’s close to raw materials was the most important
factor Steve should have considered when choosing a location for his business.
You should use your knowledge of the business as well as the information provided

Answers

Answer: Yes it was

Explanation:

When considering where you should set up location, it is best to look at the cost of locating your business from various perspectives such as raw material acquisition, transport to suppliers, transport to customers and accessibility.

Depending on the business, some factors would have to be given more weight. In the above scenario, raw material acquisition and transport from suppliers should be given a higher weight because the goods are perishable and so costs would be high if the location is too far from the source of the fish.

Given that technology has made it easier to sell from many places, transport to customers is not as major a factor as transport to suppliers. The most important factor to focus on for this business therefore is raw material acquisition and by locating the company so close to the source, the cost to acquire the raw material from suppliers was heavily reduced so this was the best option.

You are obligated to do anything you can to lawfully win an advantage for your buyer. This is an example of which fiduciary duty

Answers

Answer:

Loyalty

Explanation:

Fiduciary responsibility is a form of obligation one owes another.

A fiduciary duty refers to when a person or entity places trust, confidence, and reliance on another to exercise expertise in acting on the client's behalf.

The fiduciary(the person who has the dity) must willingly accept that trust and confidence. He must always act in the interest of the beneficiary.

Fiduciary responsibilities:

1. The duty of care

2. The duty of loyalty

3. The duty of obedience

According to equity theory, in order to restore equity or fairness of a work situation a worker may ______. (select all that apply)

Answers

Group of answer choices.

A. try to have the inputs of coworkers increased

B. try to increase the outputs of coworkers

C. try to increase his or her own outputs

D. try to increase his or her own inputs

Answer:

A. try to have the inputs of coworkers increased.

C. try to increase his or her own outputs.

Explanation:

Adam Smith was a Scottish political economist, social and moral philosopher, author and he is famously considered to be the father of modern economics. Smith was born on the 5th of June, 1723 in Kirkcaldy, United Kingdom and he died on the 17th of July, 1790 in Panmure House, Edinburgh, United Kingdom.

The equity theory by Adam Smith helps to measure and strike a balance between the work input and output of a worker.

An equality norm can be defined as a reward system in which the employer or human resource manager decide to compensate or pay the entire workforce the same amount of money without discrimination or favoritism.

Basically, it's paid regardless of individual productivity levels, in order to promote the ability to work effectively in groups.

According to equity theory, in order to restore equity or fairness of a work situation a worker may;

I. Try to have the inputs of coworkers increased.

II. Try to increase his or her own outputs.

Which is not one of the arguments that low-income countries might have an advantage in achieving greater worker productivity and economic growth in the future

Answers

Solution :

One of the argument that the low income countries will not have an advantage in achieving a high productivity of the workers as the economic growth in the near future is the increasing in marginal returns.

It occurs only when any addition in the variable input (i.e. labor) to a fixed input (i.e. capital) enables such variables input to be more productive. In other words, 2 workers are more than twice as productive as 1 worker and 4 workers are more than twice as productive as 2 workers.

Answer the following question on the basis of the information about the hypothetical economy of Nanawaiya. All figures are in the millions. Not in the labor force 45 Unemployed 7 Total population 45 Employed 95 Discouraged Workers 3 The labor force is __________ Group of answer choices

Answers

Answer:

102 million

Explanation:

Labor force is define as the sum of employed and unemployed in an economy.

Labor force = Employed+ Unemployed

Labor force = 95 million + 7 million

Labor force = 102 million

How are maquiladoras similar to sweatshops? I. Workers are paid very low wages in both systems. II. Both are prevalent in underdeveloped nations. III. Both are outlawed internationally. A. I. only B. II. only C. I. and III. D. I. and II. Please select the best answer from the choices provided. A B C D

Answers

Answer:

D.) I. and II

I. Workers are paid very low wages in both systems.

II. Both are prevalent in underdeveloped nations.

Explanation:

maquiladora can be regarded as mode of manufacturing that is associated to countries such as Mexico, which is been at up by a foreign company, and it involves export of the manufactured goods out of that country to the origin country of the company. There are some benefits for the factory such as

duty-free as well as tariff-free imports of raw materials. sweatshop can be regarded as sweat factory, it is a crowded workplace that has socially unacceptable as well as

very poor and illegal working conditions. Employees in sweatshops usually have work long hours and petty pay.

It should be noted that maquiladoras similar to sweatshops in ways such was ;

✓Workers are paid very low wages in both systems.

✓Both are prevalent in underdeveloped nations.

Answer:

d

Explanation:

What is your major(potential) in college?

Answers

going to school for my asn, getting my rn and bsn! i want to work in emergency medicine and when i get too old for that ill work in womens health

A cost that remains fixed over limited ranges of volumes but changes by a lump sum when volume changes occur outside these limited ranges is called a _____ cost. multiple choice fixed variable mixed step-wise curvilinear

Answers

Answer:

Variable cost

Explanation:

because sometimes companies set fixed price to other product

Answer:

Stepwise

Explanation:

The correct choice is stepwise cost.

In a neoclassical economy, assume that the government lowers both government spending and taxes by $100 billion. If the marginal propensity to consume is 0.6, investment will: Group of answer choices rise by $100 billion. not change. rise by $40 billion. rise by $60 billion.

Answers

Answer:

rise by $40 billion

Explanation:

Calculation to determine what the investment will be

Investment=$100 billion*(100%-60%)

=$100 billion*40%

=$40 billion

Therefore the investment will rise by $40 billion

According to the resource-based view, a firm that has resources that are valuable and rare but not costly to imitate will at best be able to achieve __________ in relation to its industry peers. Group of answer choices competitive advantage temporary competitive advantage competitive parity competitive disadvantage sustained competitive advantage

Answers

Answer:

temporary competitive advantage

Explanation:

The RBV or the resource-based view is defined as the managerial framework that is used for determining the strategic resources for which a firm can exploit in order to achieve a sustainable competitive advantage.

The resource based view model is in contrast with the with the perfect competition model of the industry competition.

According to this model, the firm that have valuable and rare resources but these resources which are not difficult to imitate is most likely to achieve a temporary competitive advantage with its peer industries in the market.

The demand for skilled workers in the United States has been increasing. To increase the supply of skilled workers, many argue that immigration reform to allow more skilled labor into the United States is needed. Explain whether you agree or disagree.

Answers

Answer:

I disagree

Explanation:

I disagree. There are many unemployed individuals in the United States already. There is no need to look towards other countries for skilled workers. Instead I believe that there should be more outreach training programs to teach these unemployed individuals. This would decrease the unemployment rate and fill the demand for skilled workers. If the skills required are college based skills, then I think the best course of action is making Universities free. Other countries such as Argentina have done so and output a large supply of highly skilled individuals because of it.

Define what liquidity means by completing the following sentence. Liquidity refers to an asset which can be readily used to pay for current

Answers

Answer:

Liabilities

Explanation:

'Liquidity' is described as the 'asset's property of being able to be sold without affecting its value or the degree to which it can be easily converted into cash.' If the liquidity ratio of a company is high, then its ability to pay off its current liabilities is high as well. Therefore, the company can pay off the debtors with immediate effect and thus, it would be able to meet its short-term financial commitments. This is the key reason for people's high investments in the companies having a higher liquidity ratio as they analyze the debt paying capability of the company first.

Explain the relevance of opportunity cost for a travel firm in deciding how to use its
resources

Answers

Explanation:

Weighing opportunity costs allows the business to make the best possible decision. If, for instance, the company determines an alternative choice's opportunity cost is greater than what the company gains from its initial decision, the company can change its mind and pursue the alternative choice.

_____ is used to develop tactical plans by integrating customer-focused marketing plans for new and existing products with the operational management of the supply chain.

Answers

Answer:

Sales and operations planning (S&OP).

Explanation:

Supply chain management can be defined as the effective and efficient management of the flow of goods and services as well as all of the production processes involved in the transformation of raw materials into finished products that meet the insatiable want and need of the consumers. Generally, the supply chain management involves all the activities associated with planning, execution and supply of finished goods and services to the consumers.

Generally, the four (4) stages of a supply chain include the following;

I. Supply management.

II. Supply chain management.

III. Supply chain integration.

IV. Demand-supply collaboration.

Sales and operations planning (S&OP) is an aspect of business management and supply chain planning that is typically used for the development of tactical plans by integrating customer-focused or customer-oriented marketing plans with respect to new and existing products into the operational management of the supply chain.

In conclusion, sales and operations planning (S&OP) helps manufacturers to better match supply with consumer demands by means of collaboration between the sales department and the operations department to create a single production plan.

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