n the speech "The Question of South Africa," what does Tutu claim is the root cause of the problems in his country? a. apartheid b. the United Nations

Answers

Answer 1

Desmond Tutu in the speech titled The Question of South Africa considered apartheid to be the root cause of the problems in his country.

Desmond Tutu was one of the greatest personalities in South Africa who played an important role in drawing the attention of the national and international bodies towards the unethical and highly objectionable social practice of apartheid. Apartheid was a system of institutionalized racial segregation and discrimination in South Africa that lasted from 1948 to 1994, causing significant social and economic disparities among different racial groups. For his attempts at maintaining peace and fighting against the apartheid, he was awarded the Nobel Prize for Peace in 1984 and gave his exceptional speech The Question of South Africa brutally attacking the racial policies of South Africa in October 1984 to the UN Security Council.

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Related Questions

But Ghullah hasn't forgotten Iqbal...
I'll see to
it that you go
to jail!
тиму
Study this frame from the comic strip, then use the
drop-down menus to answer the questions
What can be learned about Ghullah from the text in this
frame?
What can be learned from Iqbal's expression?
What is the purpose of this frame?
Done

Answers

The frame informs the reader that Ghullah is angry and desires revenge against Iqbal. He issues a warning of imprisonment, hinting at his power over Iqbal.

How does his countenance betray him?

Iqbal's countenance betrays fear and anxiety in response to Ghullah's threat, indicated by a furrowed brow and downturned mouth - signifying apprehension.

The likely intent behind this panel is to advance the comic strip plot via a conflict between Ghullah and Iqbal that provokes tension, uncertainty, and danger within the narrative. It suspends the progression of the story while raising question marks among readers about what might occur next.

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In the book the kite runner , chapter -7 .

1, Why is Hassan’s dream at the beginning of the chapter significant? What does it say about Hassan’s perception of Amir and the relationship the two have? In what ways does Amir need Hassan? What ways do Hassan and Amir illustrate the difference between being intelligent and being educated?

Answers

The dream is significant because it shows how much Hassan cares for Amir and is willing to do anything to make him happy. It also reveals that Hassan sees Amir as a leader and a hero figure. The dream suggests that Hassan perceives Amir as someone who can bring peace to their troubled world.

2) The dream reflects the deep and loyal relationship that Hassan and Amir share. Hassan sees Amir as a protector and a guide, someone who can bring happiness and peace to their lives. The dream also suggests that Hassan looks up to Amir as a role model, and wants to follow in his footsteps. It shows the extent of Hassan's devotion to Amir, and his willingness to do anything to make him happy.

3) Amir needs Hassan in several ways throughout the book. Firstly, Hassan is his closest friend and confidant, providing emotional support and companionship. Secondly, Hassan is an excellent kite runner, which helps Amir win kite-flying tournaments and earn his father's approval. Finally, Hassan's loyalty and devotion to Amir are unwavering, even in the face of Amir's mistreatment of him.

4) Hassan and Amir illustrate the difference between being intelligent and being educated in several ways:

Hassan, who is illiterate, has a natural intelligence and intuition that allows him to understand people and situations in a way that Amir cannot. He can sense Amir's emotions and needs without being told, and he has a strong moral compass.

Amir, on the other hand, is well-educated and privileged, but his emotional intelligence is lacking. Despite his education and status, he is unable to connect with his father, understand Hassan's devotion, or stand up to bullies.

In this way, the two characters show that intelligence and education are not synonymous and that emotional intelligence is just as important as academic knowledge.

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Your conclusion is an important part of every writing piece. In an argument, it is your last chance to make your claim, restate your reasons, and give your reader something memorable to think about. Your conclusion to your argument MUST have these parts:

Answers

The conclusion to an argument should restate the thesis statement, summarize the main points of the argument, and leave the reader with a memorable final thought.

Restate the thesis statement: The conclusion should begin by restating the thesis statement in different words. This reminds the reader of the main argument and helps to bring the essay to a close.

Summarize the main points of the argument: After restating the thesis, the conclusion should summarize the main points of the argument. This should be done in a concise and clear manner, reminding the reader of the evidence that supports the thesis.

Leave the reader with a memorable final thought: The conclusion should end with a final thought that leaves a lasting impression on the reader.

This might be a call to action, a prediction for the future, or a reflection on the significance of the argument.

The final thought should connect back to the thesis and main points of the argument, while also providing a new perspective or insight that will stay with the reader after they finish reading.

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-For each of the following words, write a word that is pronounc the same way Principle 2 Dye 3 weak 4 Stationery 5 Sent ​

Answers

The words homophone and phone are both Greek words that mean "same." Words with diverse meanings that share the same sound are known as homophones.

Some examples of homophones are:

Flour and flowerHear and hereTo, too, and twoTheir, there, and they'reAllowed and aloudNight and knightSee and seaPair, pear, and pareKnow and noWhole and hole

A word which is pronounced the same way known as homophones are as follows:

1. Principle- Principal

2 Dye- Die

3 weak - week

4 Stationery - Stationary

5 Sent - scent

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Night, what was Bell Katz forced to do once he was chosen for his strength

Answers

He was compelled to burn the body of his own father in the crematory. The Nazis replaced the too kind Polish prisoner with someone who would mistreat the Jewish prisoners. Bela Katz was made to labor in the Sonder-Kommando.

A Jewish organization that was assigned to the crematoriums. B. Katz Bela, a Sighet tradesman's son, is chosen to load the crematory and given instructions to place his father's body inside the oven. Yechiel the rabbi's brother from Sighet who laments their fate the night Elie arrives at Birkenau. He was crying for no apparent reason other than that he felt the need to cry.

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Using Letters 1-4 of Frankenstein, consider the similarities Walton and the stranger he rescues (Frankenstein) have in common in terms of: a. the situation in which they find themselves b. their goals c. their personality/attitude Record these similarities. Then, include why Mary Shelley might have began Frankenstein with the frame of Walton's letters, rather than jumping right in to Frankenstein's story. Also... Record instances of light/dark imagery (you do not need to use direct quotations). What might be the literary reason to include mentions of light and darkness

Answers

In Letters 1-4 of Frankenstein, both Walton and Frankenstein find themselves isolated from society and yearning for a greater purpose. They share a desire for adventure and discovery, with Walton eager to explore the North Pole and Frankenstein determined to unlock the secrets of life itself.

Their personalities are similarly ambitious and driven, although Frankenstein's obsession with his work has led him to neglect his relationships and ultimately isolate himself even further.

Mary Shelley's decision to begin Frankenstein with Walton's letters allows her to establish a frame narrative, which adds depth and complexity to the story. By introducing Walton as a character who is also searching for meaning and connection, Shelley emphasizes the universal themes of the novel and provides a foil to Frankenstein's experiences. Additionally, Walton's letters provide a sense of foreshadowing and tension as the reader senses that his own journey may mirror Frankenstein's in tragic ways.

Throughout the novel, Shelley employs the imagery of light and darkness to symbolize the contrasting forces of creation and destruction, knowledge and ignorance. For example, Frankenstein describes his laboratory as "the moon gazed on my midnight labors", while the creature he creates is initially "a thing of darkness." This imagery highlights the novel's themes of the dangers of unchecked ambition and the consequences of playing God.

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The author points out that sports and other forms of exciting entertainment are culturally important because they can be used to Group of answer choices

Answers

The author points out that sports and other forms of exciting entertainment are culturally important because they can be used to unite people and create a sense of community, as well as provide an outlet for physical activity and personal achievement.

Sports and other forms of exciting entertainment can serve important cultural functions beyond simple entertainment value. One of the primary ways in which they can be used is to unite people and create a sense of community around shared interests and passions.

This is particularly true for sports, which often have strong fan bases and team identities that can bring people together across cultural and social divides.

Additionally, sports and other forms of entertainment can provide an outlet for physical activity and personal achievement, helping people to stay healthy and improve their self-esteem.

In this way, sports and other forms of entertainment can serve important cultural and social functions beyond their immediate value as entertainment.

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The probable question may be:

The author points out that sports and other forms of exciting entertainment are culturally important because they can be used to ___________?

When the narrator attempts to leave once Wheeler is out of the room suggests that Group of answer choices the narrator is disappointed that Jim is not Leonidas. the narrator does not want to hurt Wheeler's feelings. the narrator believes Wheeler will never stop talking. the narrator has another event to attend.

Answers

When the narrator attempts to leave once Wheeler is out of the room, it suggests that the narrator does not want to hurt Wheeler's feelings.

When the narrator attempts to leave once Wheeler is out of the room, it suggests that the narrator believes Wheeler will never stop talking. However, the room suggests that the narrator does not want to hurt Wheeler's feelings by leaving abruptly. It is unclear whether the narrator is disappointed that Jim is not Leonidas or if they have another event to attend.

The narrator of the story is asked by a friend to call old Simon Wheeler and ask him about Leonidas W. Smiley, a friend of a friend. The narrator speculates that his friend didn't know a man named Leonidas W. Smiley, and this was an excuse for Wheeler to tell him about another man named Jim Smiley.

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Sentence Structure Signals Quick Check 1 of 41 of 4 Items Question Use the sentence to answer the question. Joe has enough money to buy the soccer ball or the soccer video game. Which type of relationship does the conjunction or suggest

Answers

The conjunction "or" in the sentence "Joe has enough money to buy the soccer ball or the soccer video game" suggests an exclusive relationship. Here option B is the correct answer.

When "or" is used in a sentence, it presents a choice between two options, and selecting one option precludes the other. In this case, Joe has enough money to buy either the soccer ball or the soccer video game, but not both. Therefore, the relationship between the two options presented is exclusive.

An inclusive relationship, on the other hand, would be signaled by the conjunction "and". If the sentence were written as "Joe has enough money to buy the soccer ball and the soccer video game", it would suggest an inclusive relationship, meaning Joe has enough money to buy both the soccer ball and the soccer video game.

A comparative relationship would involve a comparison between two or more things, such as "Joe has more money than Bob" or "The soccer ball is bigger than the basketball." Therefore, the conjunction "or" does not suggest a comparative relationship.

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Complete question:

Sentence Structure Signals Quick Check 1 of 41 of 4 Items Question Use the sentence to answer the question. Joe has enough money to buy the soccer ball or the soccer video game. Which type of relationship does the conjunction suggest

a) Inclusive relationship

b) Exclusive relationship

c) Comparative relationship

d) None of the above

Exercise 3: Put the dialogue in the clothing store in order.
A. Where is the fitting room?
B. Can I help you with something? You want? What does he want?
C. What is your size?
D. Do you have this shirt in blue?
E. The forty-four, the S, the M, or the L?
F. It is in the background, on the left.
G. Yes, of course. Go to the fitting room.
H. Yes, here is the blue shirt.
I. What a face!
J. Yes. I want this. How much is it?
K. This is forty-two.
L. It's very big. I want a smaller size.
M. Can I try it on?

Answers

The dialogues can be omitted in this way-

B. Can I help you with something? You want? What does he want?

D. Do you have this shirt in blue?

H. Yes, here is the blue shirt.

C. What is your size?

K. This is forty-two.

M. Can I try it on?

G. Yes, of course. Go to the fitting room.

F. It is in the background, on the left.

L. It's very big. I want a smaller size.

E. The forty-four, the S, the M, or the L?

A. Where is the fitting room?

J. Yes. I want this. How much is it?

I. What a face!

Some sentences may not be part of the dialogue, such as I. What a face! They could be omitted or placed at the end as a comment.

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A poet who writes a villanelle most likely

does not want to use a strict structure or rhyme scheme
has an idea they can't get off their mind
has experienced a change in attitude about a topic
wants to write a poem similar to a sonnet

Answers

A poet who writes a villanelle most likely has experienced a change in attitude about a topic.

The correct option is C.

A villanelle is a type of poem that consists of 19 lines, with a strict rhyme scheme and a specific structure. The first and third lines of the first stanza are repeated throughout the poem, and the last two lines of each subsequent stanza are also repeated.

This repetition creates a sense of tension and reinforces the theme of the poem. Therefore, it is likely that a poet who writes a villanelle has experienced a change in attitude about a topic, as this form of poetry is often used to explore complex emotions and ideas. The correct option is C.

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Answer: c?

Explanation:

Scott is writing an essay about the life of George Washington. Which source will provide the most credible information

Answers

Answer:

The most credible information source would be a first person source like a source of the person actually there during his life

Explanation:

PLS HELP I WILL GIVE 100 POINTS

Read the Petrarchan sonnet "Sonnets are full of love, and this my tome" by Christina Rossetti. In a well-written paragraph of 5–7 sentences, explain how the structure of the poem affects its meaning. Be sure to discuss the meter, rhyme scheme, shift, and couplet.

Sonnets are full of love, and this my tome
Has many sonnets: so here now shall be
One sonnet more, a love sonnet, from me
To her whose heart is my heart's quiet home,
To my first Love, my Mother, on whose knee
I learnt love-lore that is not troublesome;
Whose service is my special dignity,
And she my loadstar while I go and come.
And so because you love me, and because
I love you, Mother, I have woven a wreath
Of rhymes wherewith to crown your honored name:
In you not fourscore years can dim the flame
Of love, whose blessed glow transcends the laws
Of time and change and mortal life and death.

Answers

Answer:

The Petrarchan sonnet uses a traditional structure of 14 lines with an octave and a sestet, separated by a volta. The poem's meter is iambic pentameter, providing a rhythmic flow that emphasizes its message. The rhyme scheme in the octave is ABBA ABBA, while the sestet has a more fluid rhyme scheme of CDCDCD or CDEEDE. The shift in tone at the volta emphasizes the speaker's love for their mother, and the final couplet brings the poem to a satisfying conclusion, expressing the idea that love can transcend time, change, and mortality. The structure of the poem contributes significantly to its meaning.

Explanation:

During her speech on how to brush a dog's teeth, Rosa shared her ___________ by explaining her experiences as a veterinary technician that qualifies her to speak with authority on the subject.

Answers

During her speech on how to brush a dog's teeth, Rosa shared her expertise by explaining her experiences as a veterinary technician which qualifies her to speak with authority on the subject.

Expertise refers to a person's knowledge, skills, and experience in a particular field or subject. By sharing her experiences as a veterinary technician, Rosa was able to demonstrate veterinary technician on the topic of brushing a dog's teeth. This can help to establish her credibility and increase the likelihood that her audience will trust and accept the information she is presenting.

In public speaking, it is often important to establish credibility and expertise on a topic in order to effectively persuade or inform an audience. This can be done by sharing relevant experiences, credentials, or other forms of evidence that demonstrate a speaker's knowledge and authority on the subject.

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Question 8(Multiple Choice Worth 5 points) (MC) This Dust Was Once the Man This dust was once the man, Gentle, plain, just and resolute, under whose cautious hand, Against the foulest crime in history known in any land or age, Was saved the Union of these States Walt Whitman What is the word just most likely an allusion to

Answers

In the given excerpt, from the poem "This Dust Was Once the Man" by Walt Whitman, the word "just" is most likely an allusion to A) Lincoln's career as a lawyer. It references Lincoln's reputation for fairness and adherence to justice in his professional life as a lawyer and later as the President of the United States.

The phrase "Gentle, plain, just and resolute" describes Lincoln's character and qualities, highlighting his commitment to upholding justice and righteousness.

Lincoln was known for his legal background and his dedication to the principles of justice and equality. As a lawyer, he fought against injustices and defended the rights of individuals.

This allusion suggests that Lincoln's sense of justice and his efforts to preserve the Union played a significant role in saving the United States during a time of great turmoil, most likely referring to the Civil War.

The use of the word "just" underscores Lincoln's moral compass and his role in addressing the "foulest crime in history" alluded to in the text, which could be interpreted as the institution of slavery.

The poem "This Dust Was Once the Man" by Walt Whitman is an elegy, which means it honors the life and memory of a dead person.

The complete question:

This dust was once the man,

Gentle, plain, just and resolute, under whose cautious hand,

Against the foulest crime in history known in any land or age,

Was saved the Union of these States.

Walt Whitman.

What is the word just most likely an allusion to?

A.) Lincoln's career as a lawyer

B.) Lincoln's death at war's end

C.) Whitman's war reporting

D.) Whitman's poem writing

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Music and storytelling are extremely important in the Irish culture. How do songs and folktales affect the narrative of McCourt's memoir

Answers

Irish culture places great value on music and storytelling, seen as ways to pass down history and traditions from generation to generation. This is evident in Frank McCourt's memoir, "Angela's Ashes," which is heavily influenced by Irish songs and folktales. McCourt uses music and storytelling to vividly and authentically portray his upbringing in Limerick, Ireland.

Throughout the book, McCourt includes references to Irish songs and ballads that were popular during his childhood. These songs often serve as a way to highlight the poverty and hardship that he and his family faced, but they also convey a sense of resilience and hope. Additionally, McCourt incorporates Irish folktales into the narrative, using them to explore themes of morality, faith, and the supernatural.

Overall, songs and folktales play a crucial role in shaping the narrative of "Angela's Ashes." They provide a deeper understanding of Irish culture and history while adding richness and depth to the story. By incorporating these elements into his memoir, McCourt gives readers a powerful and authentic glimpse into life in Ireland during the 1930s and 1940s.

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Write a short paragraph that explains the central idea of the article - how Shakespeare ended up in the park

Answers

Answer:

The idea originated in the vision of the New York theatre entrepreneur and stage director, Joseph Papp, in the 1950s, when he decided that Central Park would be a great venue for performances of Shakespeare's plays. He brought actors from all over America to New York to perform in his theatre in Central Park.

Explanation:

Generally speaking, when should you outline the introduction to your research report ?

a. last

b. First

c. After sorting your notes

d. After the first body paragraph

Answers

Answer: Last

Explanation:

Many experience writers prefer to outline their introduction paragraph last. This allows them to introduce their subject using everything they learned during the research process, and incorporate all of the main ideas they've developed.

Answer: Last

Explanation:

Select the correct text from the description given.

Short stories that were forerunners of modern horror stories and detective fiction

Answers

Short stories were the forerunners of modern horror stories and detective fiction. This is why Short stories are the father of the modern short story.

Russian author Anton Chekhov is recognized as a boss of the cutting edge modern short story and the best scriptwriter of the late nineteenth and early 20th centuries.

The Bet is a 1889 short story by Anton Chekhov in regards to a banker and a young lawyer who make a wager with one another about whether death sentence is more efficient than life in prison.

In literature, parallelism is the use of elements that are the same grammatically, or have similar sound, construction or meter. It is used to give the sentence a sense of rhythm.

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Cather's story is punctuated by several recurrent images and turns of phrase. Locate as many as you can and take note of their contexts. What does this network of internal connections reveal

Answers

In Willa Cather's story, there are several recurrent images and turns of phrase that serve to highlight the themes and motifs of the narrative. One such image is that of the prairie, which is described as vast, open, and empty.

This image appears throughout the story, from the opening lines where Jim Burden first encounters the prairie, to later scenes where he reflects on the solitude and isolation of life on the plains.
Another recurrent image is that of the railroad, which represents progress and modernity. This image is introduced early on in the story, when Jim travels by train from Virginia to Nebraska, and it reappears later as the railroad brings new people and ideas to the prairie.
Turns of phrase also recur throughout the story, such as the use of the phrase "lost country" to describe the vast and unforgiving landscape of the prairie. This phrase appears several times throughout the story, and it emphasizes the idea that the land itself is both beautiful and dangerous.
Taken together, these recurrent images and turns of phrase reveal a network of internal connections that underscores the themes of isolation, change, and the power of the natural world in Cather's story. They also serve to create a vivid and evocative portrait of the prairie landscape and the people who inhabit it.

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How does the first line of the poem set up the rest of
the work? Cite evidence from the text in support of
your answer. In poem how do I love thee

Answers

The first line of "How Do I Love Thee" sets up the rest of the work by introducing the central theme and tone of the poem.

The first line of Elizabeth Barrett Browning's poem "How Do I Love Thee" sets up the rest of the work by establishing the central theme and tone of the poem. The line reads, "How do I love thee? Let me count the ways."

This line suggests that the poem is going to explore the speaker's deep and profound love for someone. It also sets a tone of introspection and reflection, as the speaker implies that there are many different ways to express love and that she will attempt to enumerate them.

Throughout the rest of the poem, Browning uses vivid and emotional language to describe the various ways in which the speaker loves her beloved.

She describes her love as deep, pure, and unending, and expresses a desire to love her beloved even after death. The use of sensory language and metaphors also serves to create a sense of intimacy and passion.

Overall, It invites the reader to explore the speaker's deep love and to experience the emotions that come with it. The evidence from the text supports this interpretation, as the rest of the poem continues to explore the many ways in which the speaker loves her beloved.

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Explain Clarke’s metaphor of the ""joint uh sugar-cane."" What does he say about the way that some men treat women?

Answers

Clarke's metaphor of the "joint uh sugar-cane" refers to the way some men view women as objects to be used and discarded like pieces of sugar cane.

He suggests that just as a sugar cane stalk is harvested and stripped of its sweetness before being thrown away, some men treat women as commodities to be exploited for their own pleasure and then discarded. Clarke implies that this kind of treatment is disrespectful and dehumanizing, reducing women to mere objects rather than recognizing their inherent worth and dignity. Ultimately, Clarke's metaphor highlights the importance of treating women with respect and valuing them as individuals with their own thoughts, feelings, and aspirations.

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When the protagonist steps out of the Inciting Incident, he enters a world governed by another Law: Nothing moves forward in a story except through ______________.

Answers

When the protagonist steps out of the Inciting Incident, he enters a world governed by another Law: Nothing moves forward in a story except through conflict

The inciting incident occurs when the protagonist faces their greatest obstacle . Unexpected events cause the main character to get disoriented and give rise to an issue that they must attempt to resolve for the remainder of the story. The balance of forces in your protagonist's life is drastically disrupted by the inciting incident, according to Robert McKee.

As the character spends the rest of the narrative trying to fulfill a goal or desire from a previous scene, this unforeseen interruption further complicates them. To escape a horrific natural disaster, exact retribution for a loved one's murder, meet a romantic interest, or even investigate a new worldview made possible by the incident are a few examples of goals.

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Write an essay in which you use evidence from the post-Trump political landscape to reevaluate Anis Shivani's predictions. How do party politics today prove or disprove Shivani's original arguments

Answers

n his 2017 article, "The Death of the Republican Party," Anis Shivani argued that the election of Donald Trump signaled the end of the Republican Party as we know it.

Shivani predicted that Trump's victory would lead to a realignment of American politics, with new alliances and coalitions emerging. In the post-Trump political landscape, Shivani's predictions appear both accurate and flawed, as evidenced by recent developments in party politics.

On the one hand, Shivani was correct in his assertion that Trump's victory would reshape the Republican Party. Trump's populist, nationalist agenda has led to a shift in the party's priorities, with many Republican lawmakers now embracing policies that were once considered taboo, such as protectionism and isolationism. Furthermore, Trump's controversial leadership style has exposed rifts within the Republican Party, with some lawmakers breaking ranks to criticize the President's actions. In this sense, Shivani's prediction that the Republican Party would be transformed by Trump's presidency has proven accurate.

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Why do think this speech is still considered one of the greatest in American History?

Answers

Answer:

Explanation:

The culmination of this event was the influential and most memorable speech of Dr. King's career. Popularly known as the "I have a Dream" speech, the words of Martin Luther King, Jr. influenced the Federal government to take more direct actions to more fully realize racial equality

Toni Morrison's "Recitatif" to be an experiment in blurring the lines between the races. In what ways is the story about socio-economic class? Please use and cite specific details from the short story.

Answers

Toni Morrison's "Recitatif" is indeed an experiment in blurring the lines between the races. The story follows the relationship between two girls, Twyla and Roberta, who are of different races but their racial identities are not revealed. This is intentionally done to make readers aware of their own biases and assumptions.

However, the story is also about socio-economic class. The girls meet at a shelter for orphaned and neglected children, where they are placed due to their mothers' inability to take care of them. The story explores the different backgrounds of the girls, with Twyla coming from a poor family and Roberta from a more well-to-do family.

The class differences between the girls are evident in their interactions and perceptions of each other. Twyla feels inferior to Roberta because of her more privileged background, while Roberta looks down on Twyla because of her mother's behavior. When the girls meet years later, their class differences are still apparent. Roberta is dressed in a fur coat and driving a Mercedes, while Twyla is working at a low-paying job.

Morrison uses socio-economic class to show how it can shape relationships and attitudes, just like race. The story highlights the impact of poverty and neglect on children's lives, and how it can continue to affect them even into adulthood. By blurring the racial lines and focusing on class differences, Morrison invites readers to examine their own biases and assumptions about social class.

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What though and emotions do you think they may have evoked in newspapers readers around the globe?

Answers

Newspapers may evoke a range of thoughts and emotions in readers depending on the subject matter, tone, as well as language used in the article.

Newspapers are a form of media that serve to inform readers about current events and issues happening around the world. The way in which they report these events and issues can evoke a range of thoughts and emotions in readers.

For example, a newspaper article about a natural disaster, such as an earthquake or hurricane, may evoke feelings of sympathy, concern, and sadness in readers who are affected or who empathize with those affected by the disaster.

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Can you answer the questions for me based on the text?
Dealing With Complaints

Mistakes happen. When they do, customer service representatives often need to handle consumers' complaints. It's also important for customer service reps to gather information to help resolve the problem. The following short dialog provides some helpful phrases to deal with complaints:

Customer: Good morning. I purchased a computer from your company last month. Unfortunately, I'm not satisfied with my new computer. I'm having a lot of problems. Customer Care Representative: What seems to be the problem?

Customer: I'm having problems with my Internet connection, as well as repeated

crashes when I try to run my word-processing software.

Customer Care Representative: Did you read the instructions that came with the

computer?

Customer: Well, yes. But the troubleshooting section was no help. Customer Care Representative: What happened exactly?

Customer: Well, the Internet connection doesn't work. I think the modem is broken. I'd like a replacement. Customer Care Representative: How were you using the computer when you tried to connect to the Internet?

Customer: I was trying to connect to the Internet! What kind of question is that?! Customer Care Representative: I understand you're upset, sir. I'm just trying to understand the problem. I'm afraid it's not our policy to replace computers because of

glitches.

Customer: I bought this computer with the software pre-loaded. I haven't touched

anything. Customer Care Representative: We're sorry that you've had a problem with this computer. Could you bring in your computer? I promise you we'll check the settings and get back to you immediately.

Customer: OK, that will work for me.

Customer Care Representative: Is there anything else I need to know about this that I

haven't thought to ask? Customer: No, I'd just like to be able to use my computer to connect to the Internet.

Customer Care Representative: We'll do our best to get your computer working as soon as possible.

Key Phrases

. What seems to be the problem?

. What happened exactly?

. I'm afraid it's not our policy to ...

• I promise you I'll ...

• Did you read the instructions that came with the ...?

• How were you using the ...?

.I understand you're upset, sir.

. I'm just trying to understand the problem.

. We're sorry that you've had a problem with this product.

• Is there anything else I need to know about this that I haven't thought to ask?​

Answers

Here are the answers to the questions based on the provided text and key phrases:

1) What phrases did the customer service representative use to try and understand the problem better?
• What seems to be the problem?
• What happened exactly?
• How were you using the ...?

2) What phrase did the representative use to acknowledge the customer's frustration?
• I understand you're upset, sir.

3) What phrase did the representative use to reassure the customer their issue would be addressed?
• I promise you we'll check the settings and get back to you immediately.

4) What company policy did the representative cite regarding replacing computers?
• I'm afraid it's not our policy to replace computers because of glitches.

5) How did the representative try to convey that the company takes responsibility for any issues?
• We're sorry that you've had a problem with this product.

6) What phrase did the representative use at the end of the call to ask if there was any other relevant information?
• Is there anything else I need to know about this that I haven't thought to ask?

7) How did the representative build trust and try to resolve the problem to the customer's satisfaction?
• By politely asking clarifying questions to better understand the issue
• By acknowledging the frustration while stating company policy
• By reassuring the customer their problem would be addressed and checked thoroughly
• By taking responsibility for any issues and promising to get the computer working again

Does this help summarize the key points, phrases used, and strategies demonstrated in the provided dialog? Let me know if any part of the answers or analysis needs more clarification. I can also re-explain any of the points or provide additional examples if needed.

The core concepts are: asking clarifying questions, empathizing while stating policy, reassuring and building trust, taking responsibility, and follow-up. Effective problem resolution and satisfaction depend on representatives demonstrating these techniques.

Please let me know if you have any other questions! I'm happy to discuss this topic further.

What important information about the political and social atmosphere does Shakespeare provide us in the first scene

Answers

In the first scene of Shakespeare's play, "Julius Caesar," he provides important information about the political and social atmosphere of Ancient Rome. The scene takes place in the city center, where a crowd of citizens has gathered to celebrate Caesar's return from his victory in Spain.

However, it is clear from the dialogue that there is political unrest and a division between the people who support Caesar and those who do not. The tribunes, Flavius and Marullus, are critical of the citizens for their blind loyalty to Caesar, and they attempt to disperse the crowd.

Shakespeare also introduces the theme of power and its corrupting influence. Caesar is portrayed as a powerful and popular leader who has become arrogant and self-important. He is surrounded by loyal supporters, including Mark Antony, who idolizes him. The scene also foreshadows the impending conflict between Caesar and the conspirators who want to overthrow him.

Overall, Shakespeare's first scene sets the stage for a political drama that explores the dangers of power and the consequences of blind loyalty to a leader. It also provides insights into the social and political tensions of Ancient Rome, making it an important introduction to the play.

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Which paragraph of "Deep Listening Brings Rewards" best reflects a central
idea of the text as a whole?
Select to read the full text of "Deep Listening Brings Rewards" by Julie West,
National Park Service
OA. Paragraph 1
B. Paragraph 5
C. Paragraph 8
D. Paragraph 12

Answers

Paragraph 1 is the paragraph of "Deep Listening Brings Rewards" best reflects a central idea of the text as a whole. Hence, option A is correct.

"You'll hear more if you listen more. The coolest things in the world can be experienced if you're persistent and give yourself enough time outside. He thinks that by doing this, people will get a fresh appreciation for the information that the noises about animals, other natural sources, and the ecosystems in which they exist provide.

With deep listening, you may actually help your discussion partner feel heard and talk more candidly and openly by giving yourself the time and space to thoroughly absorb what they are saying. And this is a crucial stage in establishing a rapport.

Thus, option A is correct.

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"Deep Listening Brings Rewards" to accurately identify the paragraph that best reflects a central idea.

A central idea is the main point or message that the author is trying to convey in the text.

It is usually expressed in a single sentence or paragraph and is supported by other details and examples in the text.

To identify the central idea, look for repeated words, phrases, or ideas, as well as any overarching themes or patterns in the text.

Once you have identified the central idea, you can use it to better understand the purpose and meaning of the text as a whole.

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