Move the corresponding statements about the corporate diversification components to the correct position in the list. Unrelated Diversification Diversification most often tied to good performance BCG Growth-Share Matrix A tool used in corporate portfolio planning Related Diversification Tata is a conglomerate successfully using this Restructuring Restructuring Process of reorganizing activities to refocus a firm

The auditor must re-perform the omitted procedures and consider any findings in evaluating the financial statements and in forming the opinion.

The US Generally Accepted Auditing Standards (GAAS) guidance relevant to this matter states that when an auditor of a nonissuer becomes aware that one or more auditing procedures that the auditor considered necessary in the circumstances existing at the time of the audit were omitted from the audit of the financial statements, they must take certain action within a certain period after the audit report's release date. The auditor must re-perform the omitted procedures and consider any findings in evaluating the financial statements and in forming the opinion.

Learn more about Generally accepted auditing standards: brainly.com/question/14603952

#SPJ11

The price elasticity of demand (based on the midpoint formula) when price increases from $7 to $9 is -1.60.

Price elasticity is the percentage change in the quantity demanded of a commodity caused by the percentage change in the price of the commodity itself, or the proportional change in the quantity demanded divided by the proportional change. 

This can be calculated using the following formula:

Price Elasticity of Demand = (change in Quantity Demanded/ (change in Price) * (Average Price/Average Quantity Demanded))

= ( (740 - 850) / (9 - 7) * ((9 + 7) / (740 + 850)) )

= -1.6

Learn more about price elasticity: brainly.com/question/29615048

#SPJ11

Reverse logistics is the process of returning goods from the customer to the producer.

This process includes calculating the total delivery cost, which can easily be automated. However, it is not always done by a company's carrier selection, and is best applied to small, diverse markets.

For example, if a customer returns an item from a small store, a reverse logistics system could be used to ensure the return is handled efficiently.

The system would calculate the delivery cost and the producer could manage the return easily.

To know more about Reverse logistics click on below link:

https://brainly.com/question/15888400#

#SPJ11

Answer:

Forrester Research repeatedly confirms there is a strong relationship between the quality of a firm's customer experience, which in turn increases revenue.

Explanation

What is customer experience?

Customer experience is the overall perception of the customer of the company or its brand, as described by the interactions that the customer has with the company. For instance, a customer who has a satisfactory experience of purchasing and using a product from a particular company may have positive views and vice versa.

What is the impact of customer experience on revenue?

Customer experience (CX) has a significant influence on the revenue of an organization. Companies with better customer experience tend to be more successful than their counterparts, which makes it a critical factor for growth. A survey conducted by Forrester in 2016 found that the revenue of companies that prioritize CX outperforms those that do not by 5.1 times over a three-year period.Thus, the answer to the given question is that there is a strong relationship between the quality of a firm's customer experience, which in turn increases revenue.

Learn more about customer experience here:

https://brainly.com/app/ask?q=customer+experience

#SPJ11

The transactions that Washtenaw Corporation needs to record are the loan of $420,000 and acceptance of the note receivable on April 1, 2024, the adjusting entry for accrued interest on December 31, 2024, and cash collection of the note and interest on April 1, 2025.

Transaction 1: April 1, 2024  was the date on which Washtenaw Corporation lent a loan of $420,000 to its supplier using a 12-month, 12% note. It's recorded as follows: Notes Receivable$420,000 Cash$420,000

Transaction 2: December 31, 2024 :The adjusting entry for accrued interest on December 31, 2024, needs to be made. The company needs to accrue interest revenue for the nine months that have passed since the initial loan. The adjusting entry will appear in the following way: Interest Receivable$37,800 ([$420,000*12%]*9/12)Interest Revenue$37,800

Transaction 3: On April 1, 2025, Washtenaw Corporation will receive a cash collection of the note and interest. In the company's accounts, this will appear as follows: Cash $472,800 (Interest of $37,800 + the principal amount of $420,000) Notes Receivable $420,000 Interest Receivable $37,800 (Interest due on the note up to April 1, 2025) Interest Revenue $37,800 (Interest earned for the full year) .

For more questions on transactions

https://brainly.com/question/2212666

#SPJ11

A small business that has one team that installs new swimming pools and four employees that clean and maintain pools provides two services to its customers.

The first service is the installation of new swimming pools, which is done by a team of installers. The second service is pool cleaning and maintenance, which is done by the four employees. Both services are necessary for the business to operate, and both are beneficial to the customers of the business.

The team of installers will construct the new pool to the specifications of the customer, providing a customized product that meets the needs of the customer. The four employees will then clean and maintain the pool, ensuring it is safe and enjoyable to use. This includes checking the chlorine and pH levels, as well as inspecting and repairing any equipment.

The services provided by this small business are essential to the operation and success of the business. Without the installation of new swimming pools, the business would not be able to provide any services. And without pool cleaning and maintenance, the swimming pool would quickly become unsafe to use.

In conclusion, this small business provides two services to its customers - the installation of new swimming pools and pool cleaning and maintenance. Both services are necessary for the business to operate and for the customers to get the most out of their swimming pool.

Learn more about services here: https://brainly.com/question/24553900

#SPJ11

To move money from checking to savings in a mobile banking app, you would select the "Transfer" button and follow the prompts to indicate the amount and the accounts involved.

In mobile banking software, you would usually choose the "Transfer" button to transfer money from your checking account to your savings account. Probably a screen will appear where you can select the accounts you want to move money to and the sum you want to transfer.

Another choice you may have is to set up recurring transfers or plan the move for a later time. Before completing the transfer, it's crucial to validate that you've picked the right accounts and input the right amount.

Learn more about mobile banking:

https://brainly.com/question/27783433

#SPJ4

For the given zero-coupon bond, the implicit interest for the first year of the is 5.48%.

We need to determine the implicit interest for the first year of a zero coupon bond. A zero-coupon bond is a bond that pays no periodic interest but instead pays a fixed amount at maturity. Therefore, the interest rate of a zero-coupon bond is implicit since it is not explicitly stated but is rather calculated from the bond's price and the principal amount.

Here, the investor purchases a zero-coupon bond with 21 years to maturity at a price of $326.28. The bond has a par value of $1,000. We need to determine the implicit interest for the first year, assuming semiannual compounding.

The formula to calculate the present value of a zero-coupon bond is:

Present value = Par value / (1 + r)^n

where Par value = $1,000, n = number of years to maturity, r = semiannual interest rate.

To find the semiannual interest rate, we can use the above formula in reverse to get:

r = (Par value / Present value)^1/n - 1

Let's put the values given in the question and calculate the semiannual interest rate:

r = (1000/326.28)^1/42 - 1

r = 2.7%T

he semiannual interest rate is 2.7%.

Since compounding is semiannual, we can find the annual interest rate as follows:

Annual interest rate = (1 + Semiannual interest rate)^2 - 1

Annual interest rate = (1 + 0.027)^2 - 1

Annual interest rate = 0.05478 or 5.48%

Thus, the implicit interest for the first year of the zero-coupon bond is 5.48%.

Learn more about Zero-coupon bond:

https://brainly.com/question/13055054

#SPJ11

To perform an after-tax AW-based replacement study, given a 5-year study period, an effective tax rate of 44%, an after-tax minimum acceptable rate of return (MARR) of 11% per year, and an assumption of classical straight-line depreciation (no half-year convention), the annual worth of the defender is determined to be $144,432.16, and the annual worth of the challenger is determined to be $148,506.09.

Therefore, since the annual worth of the defender is smaller, it is retained. The given information is used to perform an after-tax AW-based replacement study. The approach involves computing the annual worth of both the existing and the new equipment. If the annual worth of the existing equipment is larger than that of the new equipment, it is retained.

If the annual worth of the new equipment is larger than that of the existing equipment, then the new equipment is accepted. Here, the annual worth of the defender is compared with that of the challenger. The annual worth of the defender is given as follows: AW (defender) = - P - AW (EAC) + P(A/P, 11%, 5)Where, P = $70,000 is the purchase price of the existing equipment, AW (EAC) = $23,306.32 is the annual worth of the existing equipment, and A/P, 11%, 5 = 3.0373 is the arithmetic gradient factor.

AW (defender) = - 70,000 - 23,306.32 + 70,000(3.0373) = $144,432.16The annual worth of the challenger is computed as follows: AW (challenger) = - P + S(A/P, 11%, 5) - AW (EAC) + T(S - P)(1 - 0.44)Where, S = $95,000 is the salvage value of the new equipment, T = 44% is the effective tax rate, and A/P, 11%, 5 = 3.0373 is the arithmetic gradient factor.AW (challenger) = - 95,000 + 95,000(3.0373) - 23,306.32 + 0.44(95,000 - 70,000) = $148,506.09Since the annual worth of the defender is smaller, it is retained. Hence, the annual worth of the defender is $144,432.16, and the annual worth of the challenger is $148,506.09.

To know more about arithmetic gradient factor refer here :

https://brainly.com/question/30599441

#SPJ11

These elements are essential for creating a well-structured and successful organization.

The Schein model identifies several key elements of organizational structure that are associated with effective managerial tasks, such as authority, responsibility, delegation, coordinated effort, span of control, and hierarchy of authority. These elements are crucial for ensuring that an organization functions efficiently, with clear lines of authority and delegation, as well as effective communication and decision-making processes. The division of labor and span of control are also important for assigning tasks appropriately and maximizing efficiency. In addition, the hierarchy of authority and common purpose help to clarify organizational goals and facilitate effective leadership. Finally, the rights associated with managerial tasks ensure that leaders are able to direct and guide the organization effectively.

Learn more about Schein model here https://brainly.com/question/29325619

#SPJ4

Carol should begin her master budget for "The Big Spoon" by creating an operational budget. An operational budget will help Carol organize the company's expenses and anticipate the necessary funding for upcoming operations. It also helps provide a financial forecast to ensure the company meets its financial goals.

An operational budget should include an estimate of fixed and variable costs, such as personnel costs, rent, taxes, and other expenses. Carol should also account for any changes that may occur in the market, such as increases in the price of raw materials, changes in demand, or new taxes. This will ensure that the budget she creates is flexible and adaptable.

Additionally, Carol should consider the company's current financial situation. This will help her identify any potential financial risks and take the necessary steps to mitigate them. She should also create a timeline of milestones that she will need to achieve in order to complete the budget. This will help her stay organized and on track.

Overall, creating an operational budget is a good starting point for Carol's master budget for "The Big Spoon." By carefully analyzing the company's expenses and considering changes in the market, she can create a budget that is both accurate and flexible. Additionally, creating a timeline of milestones will help her stay organized and on track.

To learn more about expenses here:

https://brainly.com/question/14697297#

#SPJ11

In technical language, the term used to refer to the ability to change the volume, pan, and effects parameters over time is known as automation.

Automation is the ability to change the volume, pan, and effects parameters over time. The idea of automation is central to modern music production. It allows for precise control over mix levels, panning, and effects, enabling producers to create complex and dynamic mixes without the need for manual mixing. Automation is a standard feature in most DAWs and is used extensively in all aspects of music production. Automation is the process of recording movements of the faders or knobs on a mixing desk or DAW (Digital Audio Workstation). Automation allows for precise control over mix levels, panning, and effects, allowing producers to create intricate and dynamic mixes without the need for manual mixing. In most DAWs, automation is a standard feature and is used extensively in all aspects of music production. To get the best results, you'll need to understand how to use automation in your DAW.

Learn more about Automation here: https://brainly.com/question/30088157

#SPJ11

Suppose physical output produced by economy falls, yet higher prices give rise to an increase in measured GDP. In this case, we can say that Nominal GDP is higher and Real GDP is lower.

When the economy is not performing well, the output produced by it reduces. This leads to the reduction in the real GDP of the economy. GDP is measured in two different ways- nominal GDP and real GDP. Nominal GDP refers to the value of goods and services produced by an economy that is valued at current market prices. It does not account for the impact of inflation on the economy.On the other hand, real GDP is calculated by adjusting the nominal GDP for the impact of inflation on the economy. The rise in prices of goods and services leads to an increase in nominal GDP but it does not account for the decline in physical output produced by the economy. Therefore, if physical output produced by the economy falls, yet higher prices give rise to an increase in measured GDP, we can say that nominal GDP is higher and real GDP is lower.This is because nominal GDP does not account for the decline in physical output produced by the economy. It only takes into consideration the rise in prices of goods and services. Real GDP, on the other hand, is adjusted for the impact of inflation on the economy and hence takes into consideration the decline in physical output produced by the economy.

for more questions on GDP

https://brainly.com/question/834792

#SPJ11

If a payroll system continues to pay employees who have been terminated, control weaknesses most likely exist because there were inadequate manual controls maintained outside the computer system.

This is a significant problem in any organization because it may lead to financial losses and other legal problems. However, a payroll system is software that organizations use to process and manage employee payrolls. Payroll software can be cloud-based or installed on a company's server.

The goal of payroll software is to simplify and automate the payroll process, which reduces the possibility of errors and saves time and effort. Payroll software typically includes the following features: Automatic calculations for employee payments, such as wages, overtime, taxes, and benefits.

Administration of direct deposits and paper checks. Track and record employee hours, leave, and vacation time. Generate payroll reports and tax forms to assist with compliance. Management of employee records and data.

Learn more payroll system here:

brainly.com/question/29792270

#SPJ11

The cash fund currently holds $405 and the accumulated receipts total $324. The breakdown of the receipts is $111 for office supplies, $142 for merchandise inventory, and $71 for miscellaneous expenses. The journal entry to replenish the petty cash fund on January 31 is a debit of $405 to the Petty Cash account and a credit of $400 to the Cash account.

To replenish the petty cash fund, a journal entry is necessary. The entry should be recorded as a debit to the Petty Cash account and a credit to the Cash account. The debit to the Petty Cash account is for $405, which is the total amount of the fund.

The credit to the Cash account is for $405 minus the average of $5, which is $400. This entry records the replenishment of the fund and reflects the total amount of receipts accumulated during the month.

Know more about cash fund here:

https://brainly.com/question/20383417

#SPJ11

The correct answer is option d: Fundamental analysis would now show the firm is undervalued. The fact that the price was unchanged is not consistent with the efficient markets hypothesis.

Fundamental analysis is a method of evaluating a company's intrinsic value by examining its financial and economic factors such as earnings, cash flows, and industry trends. If a company unexpectedly improves its production techniques and hires a new CEO from a successful competitor, it would likely have a positive impact on its future earnings and cash flows, and thus increase its intrinsic value.

If the stock price of XYZ Company does not change in response to these positive developments, it suggests that the market has not fully incorporated this new information into its valuation of the company. This is not consistent with the efficient markets hypothesis, which states that all available information is immediately reflected in the market price of a security.

Therefore, fundamental analysis would indicate that the firm is undervalued because its intrinsic value has increased due to the positive developments, but the market has not fully recognized this increase in value.

Learn more about market here

brainly.com/question/13414268

#SPJ4

The ethical issues of top concern within the marketing function of a firm include multiple choices such as customer privacy, especially for children, honesty and transparency in advertising, and consumer health and safety.

These issues are critical because they directly impact the reputation of the firm and its relationship with customers. For example, violating customer privacy can lead to loss of trust and legal consequences. Similarly, dishonest advertising can mislead consumers and harm their health and safety.

Therefore, it is essential for marketers to prioritize ethical considerations in their strategies and ensure that they comply with industry regulations and best practices.

Read more about marketing here:

https://brainly.com/question/25369230

#SPJ1

In the cost-volume-profit graph, both the total revenue curve and the total cost curve appear. (option d)

In the cost-volume-profit (CVP) graph, the break-even point is where the total revenue curve intersects with the total cost curve, which means that the company has reached a point where it is neither making a profit nor incurring a loss.

The area of profit is to the right of the break-even point, which indicates that the company is generating a profit. The area of loss is to the left of the break-even point, indicating that the company is incurring losses.

Both the total revenue curve and the total cost curve appear on the graph, and they intersect at the break-even point.

Therefore the correct answer is option d.

Learn more about CVP graph here:

https://brainly.com/question/26767566

#SPJ11

Among the given options, the element that would not address the issue of having cash transactions reported in the accounting records is the option D. The person behind the cash register should also be responsible for making price adjustments.

Accounting records are a set of all documents and financial records used to record business operations systematically. This is because the price adjustment is not related to cash transactions or its reporting. Thus, it is irrelevant to the issue of having cash transactions reported in accounting records.

The other given options are as follows:

Option A - One employee would have access to the cash register. This would address the issue of having cash transactions reported in the accounting records.

Option B - The cash drawer should be closed out, and cash and the sales register should be reconciled on a prenumbered form. This would also address the issue of having cash transactions reported in the accounting records.

Option C - Ask customers to report to a manager if they do not receive a sales receipt or invoice. This would also address the issue of having cash transactions reported in the accounting records.

Hence Option D is correct.

Learn more about Accounting records here:

brainly.com/question/26282268

#SPJ11

This is an example of a positive externality.

Positive externalities occur when the actions of one party generate a benefit for other parties.

In this case, your neighbor's actions are providing an additional benefit of attracting birds, which creates a positive benefit for birders in the area.

A shortcoming of command-and-control regulations is that they often have politically motivated loopholes, as the regulations are often established through legislative or executive action and may contain exemptions or exceptions that can be taken advantage of.

Additionally, they specify the maximum amount of pollution that can be emitted without providing incentives to go beyond those limits.

To know more about positive externality click on below link:

https://brainly.com/question/28238938#

#SPJ11

The equity multiplier for Windswept, Inc. in 2017 is approximately 1.76.

To find the equity multiplier for Windswept, Inc. in 2017, we will use the following formula:

Equity Multiplier = Total Assets / Total Stockholders' Equity First, we need to find the Total Stockholders' Equity for 2017.

This can be calculated by adding Common Stock and Retained Earnings: Total Stockholders' Equity = Common Stock + Retained Earnings Total Stockholders' Equity

= $2,950 million + $760 million Total Stockholders' Equity = $3,710 million

Now, we can use the Equity Multiplier formula: Equity Multiplier = Total Assets / Total Stockholders' Equity Equity Multiplier = $6,525 million / $3,710 million

Equity Multiplier ≈ 1.76

The equity multiplier for Windswept, Inc. in 2017 is approximately 1.76.

To learn more about equity multiplier, refer below:

https://brainly.com/question/30636971

#SPJ11

The nurse is seeing a client who has lost 5 lbs in the second trimester of her pregnancy. The statement by the pregnant woman that indicates that she may be experiencing pica is "I love eating ice.

Pica is a condition in which an individual, typically pregnant women, has an intense craving for non-food items. Pica is a term used to describe the desire for non-food substances such as ice, paper, clay, chalk, or even paint chips.

A woman who is pregnant may begin to have an intense desire for non-food substances, which can be a sign of an underlying medical condition. The nurse should be aware of this condition and monitor the pregnant woman's behavior.

Pica can be challenging to diagnose because many people do not consider their cravings for non-food items to be abnormal or may not report them to their healthcare provider. Therefore, a nurse should be vigilant about the signs and symptoms of pica during prenatal care visits.

If a pregnant woman reports cravings for non-food substances, the nurse should ask about her dietary habits and suggest a complete blood count to evaluate for any nutritional deficiencies.

Learn more about pica https://brainly.com/question/30810151

#SPJ11

To adjust the interest rate from an annual rate to a quarterly rate when using the PV function, you should type "/4" after the cell address.

The PV (Present Value) function is used in financial analysis to calculate the present value of an investment or a series of payments based on a given interest rate and a number of periods.

When the interest rate is an annual rate and the payments are made quarterly, you need to adjust the interest rate accordingly to get an accurate result. This is because the PV function assumes that the interest rate is based on a single payment period, which is usually a year.

Therefore, To adjust the interest rate, you need to divide it by the number of payment periods per year. For example, if the interest rate is 8% per year and payments are made quarterly, you would divide 8% by 4 to get a quarterly interest rate of 2%.

Read more about PV function here:

https://brainly.com/question/20813161

#SPJ1

The aggregate demand curve would be shifted to the left by a reduction in the money supply, which would result in a decline in real GDP and the price level.

A fall in the money supply might also result in a reduction in company investment spending, in addition to the aforementioned effects. This is due to the possibility that firms may have a harder time obtaining funding for their investments, which will lead the level of investment to decline. Additionally, as people may be more cautious with their purchasing owing to the unpredictability of the economy, a decline in the money supply might also result in a decline in consumer confidence. The economy's demand for products and services may be further decreased as a result, which would lower prices and real GDP. Overall, the economy may be negatively impacted by a decline in the money supply.

learn more about GDP here:

https://brainly.com/question/30827968

#SPJ4

The closest answer is 73,000, which is the number of units started and completed during the period in its process costing system.

Process costing is a method used by manufacturing companies to determine the cost of producing a product. It involves dividing the production process into distinct stages, each with its own set of costs. The total cost of each stage is then divided by the number of units produced to determine the cost per unit. Process costing is used in industries where the products are homogeneous and the production process is continuous, such as in the manufacturing of chemicals, oil refining, and food processing. This method allows companies to accurately allocate costs to each stage of production, which in turn helps them determine the profitability of each product line. It is also useful for tracking changes in costs over time and identifying areas where cost reductions can be made.

Equivalent units = Units in beginning WIP inventory × Percentage of completion + Units started and completed during period + Units in ending WIP inventory × Percentage of completion

= (8,000 units × 70%) + (69,000 units) + (5,000 units × 20%)

= 5,600 units + 69,000 units + 1,000 units

= 75,600 units

To learn more about process costing, visit:

https://brainly.com/question/20630637

#SPJ1

True. A subject-matter expert is a person with extensive knowledge and experience in a specific profession or industry who can offer insightful advice and direction for data-driven decision-making.

A subject matter expert (SME) is a person who possesses in-depth knowledge in a certain field. These skills are frequently earned through years of training and education in their profession.

The subject matter expert will offer practical assistance for policy-related incidents, requests, and concerns. In order to quickly handle requests issues while maintaining proper documentation, communication, escalation, and tracking, he or she will coordinate with other support teams or product teams as necessary.

To know more about profession visit:-

https://brainly.com/question/14311797

#SPJ1

The marketing format that uses banner ads and pop-ups with interactive features is called rich media ads. option (c) is the correct answer.

Banner ads are the most popular type of online advertising because they are cost-effective and have a high reach. Pop-up ads are ads that appear in a new browser window when a user clicks on a hyperlink or when a page is loading.

They can be very annoying, and users usually close them immediately. However, pop-ups can be useful if they provide relevant information or offer a discount or free trial to users who complete a short survey or enter their email address. Pop-ups can also be used to promote events or new products or services.

Rich media ads are a type of online advertising that uses banner ads and pop-ups with interactive features.

Search engine advertising is a type of online advertising that appears on search engine results pages (SERPs).

Email ads are ads that are sent to users’ email inboxes.  

Therefore option C is the correct answer rich media ads.

Learn more about marketing ads https://brainly.com/question/30553468

#SPJ11

According to the Heckscher-Ohlin theory, it is expected that the United States would export capital-intensive goods and import labor-intensive goods, but the opposite was found to be true. This became known as the Leontief paradox.

Heckscher-Ohlin theory is the theory of international trade. The theory seeks to explain why countries trade with each other. In this theory, countries have different resources available for them. Resources include capital, land, and labor. Countries tend to produce and export goods that require resources that are abundant and cheap in that country. They tend to import goods that require resources that are scarce in their own country.

The Leontief Paradox according to the Heckscher-Ohlin theory, the US should have been an exporter of capital-intensive goods and an importer of labor-intensive goods. Instead, the opposite was found to be true. This became known as the Leontief paradox. In 1953, Wassily Leontief, an economist, showed that the US was exporting labor-intensive goods and importing capital-intensive goods. This result was surprising and unexpected because it was contrary to the predictions of the Heckscher-Ohlin theory.

Learn more about Heckscher-Ohlin theory here: brainly.com/question/30667384

#SPJ11

The phrase "a theory that relates to the method in which a manufacturing organisation organises and manages its business" best sums up JIT (Just-In-Time). As a result, only assertion I is accurate.

JIT manufacturing is a strategy built on decreasing waste, increasing overall quality control, and lowering manufacturing costs. JIT's key goal is to produce the appropriate amount of product at the appropriate time and location while keeping a small amount of work-in-process and finished work in stock.

A production strategy known as "just-in-time manufacturing" (JIT manufacturing) relies on the idea that goods should only be produced when they are actually needed.

To know more about business visit:-

https://brainly.com/question/15826771

#SPJ1

The first step in creating an organization that supports and promotes the use of evidence to guide administrative and clinical decision making is to establish a culture of evidence-based practice (EBP).

This involves creating a shared vision among staff and leaders for using the best available evidence to guide decision-making, and promoting a mindset that values the use of data and research to inform practice.

To establish a culture of EBP, the following steps can be taken:

Learn more about evidence-based practice (EBP)

https://brainly.com/question/11056307

#SPJ4

Full Question: In creating an organization that supports and promotes the use of evidence to guide administrative and clinical decision making, what should be the first step in the transformation process?